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Uscreen’s Holiday Hours & Operational Guidelines
Uscreen’s Holiday Hours & Operational Guidelines

Here’s what to expect during the holiday season: reduced support coverage, important deadlines, and tips for smooth operations.

Updated this week

Technical Support

During the holiday season, our support team will have limited availability. Please note the following schedule:

  • Christmas Eve (Dec 24) & Christmas Day (Dec 25):

    • 🎅 Expect slower response times due to reduced coverage.

  • New Year’s Eve (Dec 31) & New Year’s Day (Jan 1):

    • ❌ Support will be closed. Regular operations will resume on Jan 2, 2025.

While our team is dedicated to assisting you, we recommend against planning for any major launches during these dates.


Customer Success

Our Customer Success team is here to help you thrive, even during the holiday season! However, please note:

  • Due to reduced coverage, response times may vary during the holidays.

  • We remain committed to providing quality support and will address all inquiries as soon as possible.

For urgent needs or planning major initiatives, we recommend reaching out to your success manager before the holiday period or after Jan 2, 2025.


Third-Party Partners

Our third-party partners (e.g., payment processors, etc.) will also have reduced coverage during the holiday period.

  • ✅ All systems will remain operational during this time.

  • ⚠️ Avoid launching big campaigns or initiatives over the holidays. Delays in resolving issues could impact your results.


Third-Party App Store Guidelines

If you have any Uscreen apps on platforms like Apple, Google, Roku, or Amazon, here are important guidelines to note:

Roku Blackout Periods

Roku enforces specific submission blackout periods during the holiday season. No app updates or submissions will be processed during these dates:

  • Nov 22 – Dec 1, 2024

  • Dec 20, 2024 – Jan 6, 2025

Apple Holiday Schedule

App Review will continue to accept submissions throughout the upcoming holidays. We anticipate high volume and reviews may take longer to complete from December 20-26. Plan to submit time-sensitive submissions early.

  • Dec 20, 2024 – Dec 26, 2024

📋 Plan Ahead: Ensure your app update submissions are finalized before these blackout periods.

General Store Tips for All Platforms:

  • Apple, Google, and Amazon usually experience delays in approving app updates due to holiday staffing. Submit any update requests early to avoid issues.

  • Avoid launching critical initiatives or app releases during this time to ensure a smooth experience for your members.


Pro Tips for the Holidays

  • 📅 Plan Ahead: Schedule any major updates, launches, or campaigns well before or after the holidays.

  • 🌟 Communicate Clearly: Notify your audience in advance about any updates to your content schedule during the holidays.

By staying proactive, you can ensure a seamless holiday experience for both your team and your audience!

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