Technical Support & Customer Success
During the holiday season, our support team will have limited availability. Please note the following schedule:
Christmas Eve (Dec 24, 2025) & Christmas Day (Dec 25, 2025):
🎅 Expect slower response times due to reduced coverage.
New Year’s Eve (Dec 31, 2025) & New Year’s Day (Jan 1, 2026):
❌ Support will be closed. Regular operations will resume on January 5, 2026.
If you plan a major launch, schedule it well before Dec 24 or after Jan 2 to avoid unexpected delays.
Third‑Party Partners
Our third-party partners (e.g., payment processors, App stores, CDN, etc.) will also operate with limited coverage during the holiday season.
✅ All core systems remain operational.
⚠️ However, because partners may take longer to respond, we recommend avoiding big campaigns or launches between Dec 20, 2025, and Jan 5, 2026.
If something goes wrong during a holiday period launch, resolution may take longer than usual.
Third‑Party App‑Store Guidelines
If you have an app on platforms like Roku, Apple, Google, or Amazon, please plan carefully:
Black‑out / Slow‑down period for app reviews
Starting around December 15, 2025, through January 5, 2026, app-store approvals and review cycles will likely slow significantly or effectively pause for many platforms.
Important: Uscreen does not control or influence these review periods or timings; these are determined by the app store.
General Holiday Tips
Submit updates or new apps well before mid‑December to avoid holiday backlog.
Avoid launching critical campaigns or releases during the Dec 15–Jan 5 window, as you may face approval delays.
Aim to finalize your app submission and approve all content by early December if you plan a holiday‑time launch.