Information for Store Owners
App Subscriptions are managed by each platform (Apple, Google, Amazon, Roku).
This includes processing payment, billing, cancellations, and refunds.
Users must cancel their subscription on the platform where they subscribed.
App Subscribers: Information in Admin Dashboard
You will be able to make changes to a user's access/subscription, but DO NOT.
It WILL NOT change the App Subscription since that is managed by the platform.
It will create issues and users won't be eligible for a refund (from you or platform).
If you make the following changes for App Subscribers..... |
Cancel App Subscription/Revoke Access: No Change -User loses access to content immediately. -User continues to get charged monthly by the app platform at the current price. -Solution: Tell end user to cancel on their device. |
Change Subscription Plan/Grant Access: Temporary Access -No payment information on file; user has access through next invoice date only. -Solution: Tell user to cancel on their device, then subscribe on website. |
Change Payment Date: No Change -Changes date in the Admin Dashboard only. -User continues to get charged monthly by the app platform at the current price. |
In-App Subscriptions are Managed by End Users:
Changes to an In-App Subscription MUST be made by the USER.
Users can manage their subscriptions in device/account settings including:
-View Subscription: Receipt for payment, date trial ends, next payment date
-Cancel Subscription: User MUST cancel where subscription was purchased
-Restore Purchase: User has active In-App Subscription but can't access content
-Request a Refund: User wants a refund for In-App Subscription
How To Guides to share with your Users:
View/Cancel In-App Subscription: Google; Apple; Amazon; Roku
Request a Refund: Google Refund; Apple Refund; Amazon Refund; Roku Refund
Restore Purchase: Android & iOS: Restore Purchase