Information for Store Owners

  • App Subscriptions are managed by each platform (Apple, Google, Amazon, Roku).
  • This includes processing payment, billing, cancellations, and refunds.
  • Users must cancel their subscription on the platform where they subscribed.

Information in your Admin Dashboard:

-You'll be able to view and make changes to a user's access/subscription, but DON'T.
-It WILL NOT change the In-App Subscription since that is completely managed by each platform and will create issues for your users.

Here are some common issues. If you manually...

  • Cancel Subscription: User loses access to content, but continues to get billed each month by the app platform.
  • Grant Access to Content: User has access through next payment date, then loses access but continues to pay.
  • Change Next Payment Date: Changes date in Dashboard only, the User will CONTINUE to get billed by PLATFORM on the same DATE at the same PRICE.

In-App Subscriptions are Managed by End Users:

  • Changes to an In-App Subscription MUST be made by the USER.
  • Users can manage their subscriptions in device/account settings including:
    -View Subscription: Receipt for payment, date trial ends, next payment date
    -Cancel Subscription: User MUST cancel where subscription was purchased
    -Restore Purchase: User has active In-App Subscription but can't access content
    -Request a Refund: User wants a refund for In-App Subscription

How To Guides to share with your Users:

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