We want to enable users to engage in enjoyable and productive discussions in your Community. Notifications are an important part of this effort. We use email notifications to inform users of the events that they may not want to miss.

When do these emails get sent?

We currently send the emails in the following events:

  • New Admin post in the Community

  • New relevant replies and comments

We occasionally introduce and test new event types to maximise users' engagement.

Anti-spam measures

We do not want to overwhelm your users with unnecessary emails and only send them to users who do not read notifications in the notification center. We limit the volume and frequency of the email notifications and group similar events when possible.

Did this answer your question?