Canceling Your Customer's Subscriptions

Jump Ahead

    Sorry to see your customer leaving šŸ˜¢ but we know sometimes this happens. Customers can cancel a subscription on their own by following theseĀ instructions or you can help them as an admin.

    To cancel a customer's subscription:

    -Navigate to theĀ CustomersĀ tab

    -Search for the customer by name or emailĀ Ā 

    -Click on their name or the three dots and clickĀ Show


    -Click AccessĀ where you will see all available subscription plans

    -Find theĀ ActiveĀ subscription plan for the canceling customer

    -Click on theĀ three dots and choose Cancel


    -Confirm the cancellation by clickĀ OKĀ on the pop-up


    -The subscription will now be listed as canceled


    NOTE:Ā By selecting Cancel, the customer will have access until the end of paid billing period. If you chooseĀ Delete, their access will be removed right away.



    Uscreen 101 Training

    Live Weekly Webinar

    Every Tuesday

    2PM EDT
    Reserve your seat
    Contact us

    Can't find what you're looking for?

    Contact us
    Powered by Zendesk