Canceling Your Customer's Subscriptions

Sorry to see your customer leaving šŸ˜¢ but we know sometimes this happens. Customers can cancel a subscription on their own by following theseĀ instructions or you can help them as an admin.

To cancel a customer's subscription:

-Navigate to theĀ CustomersĀ tab

-Search for the customer by name or emailĀ Ā 

-Click on their name or the three dots and clickĀ Show

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-Click AccessĀ where you will see all available subscription plans

-Find theĀ ActiveĀ subscription plan for the canceling customer

-Click on theĀ three dots and choose Cancel

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-Confirm the cancellation by clickĀ OKĀ on the pop-up

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-The subscription will now be listed as canceled

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NOTE:Ā By selecting Cancel, the customer will have access until the end of paid billing period. If you chooseĀ Delete, their access will be removed right away.

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