Canceling Your Customer's Subscriptions

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    Sorry to see your customer leaving ūüėĘ but we know sometimes this happens. Customers can cancel a subscription on their own by following these¬†instructions or you can help them as an admin.

    To cancel a customer's subscription:

    -Navigate to the Customers tab

    -Search for the customer by name or email.  Click on their name or the three dots on the right and click Show to see the detailed customer view.



    -Click Access where you will see all available subscription plans. 

    -Find the Active subscription plan for the canceling customer.

    -Click on the three dots and choose Cancel. 

    NOTE: By selecting Cancel, the customer will have access until the end of paid billing period. If you choose Delete, their access will be removed right away.


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