Canceling Your Customer's Subscriptions
Sorry to see your customer leaving 😢 but we know sometimes this happens. Customers can cancel a subscription on their own by following these instructions or you can help them as an admin.
To cancel a customer's subscription:
-Navigate to the Customers tab
-Search for the customer by name or email
-Click on their name or the three dots and click Show
-Click Access where you will see all available subscription plans
-Find the Active subscription plan for the canceling customer
-Click on the three dots and choose Cancel
-Confirm the cancellation by click OK on the pop-up
-The subscription will now be listed as canceled
NOTE: By selecting Cancel, the customer will have access until the end of paid billing period. If you choose Delete, their access will be removed right away.