Canceling Your End-User's Subscription

Sorry to see your customer leaving 😢 but we know sometimes this happens. End-users can cancel a subscription on their own by following these instructions or you can help them as an admin.

To cancel an end-user's subscription:

-Navigate to the People tab

-Search for the end-user by name or email  

-Click Edit


-Click Access where you will see all available subscription plans

-Find the Active subscription plan

-Click on the three dots and choose Cancel


-Confirm the cancellation by click OK on the pop-up


-The subscription will now be listed as canceled


NOTE: By selecting Cancel, the customer will have access until the end of paid billing period. If you choose Delete, their access will be removed right away.



Did this answer your question?