Granting Customer Access
You can manually grant access to a subscription, program, or bundle for a customer.
Granting access to a fixed price bundle or program will provide access for free. Granting access to a subscription plan will provide free access until the next due date.
To view and edit customer details:
-Navigate to the Customers tab
-Search for the customer by name or email. Click on their name or the three dots on the right and click Show to see the detailed customer view.
-Click on the Access tab
There are three options on the Access tab: Subscriptions, Programs, and Bundles.
-Find the subscription you want to grant access to and click Choose plan
-After clicking Choose plan, a pop-up window will appear - Click OK
-The subscription entry will be updated and marked as Active
-Select the programs that you want the user to gain access to, from the drop-down list
-Selected programs will appear below the dropdown list indicating access has been granted
-Select the bundles that you want the user to have access to, from the drop-down list.
-Selected bundles will appear below the dropdown list indicating access has been granted