Initiating a Refund

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    If you need to refund a customer, you can initiate a full refund from Uscreen.  Uscreen does not allow for partial refunds, but partial refunds can be managed through Stripe.

    To initiate a full refund:

    -Navigate to the Customers tab

    -Search for the customer by name or email.  Click on their name or the three dots on the right and click Show to see the detailed customer view.

    Edit_Customer_to_Refund.png

    -Click on the Invoices tab to review the list of customer invoices

    -Click on the Invoice # for the invoice you want to refund

    Invoice.png

    -Click Refund and click OK to confirm the refund

    Refund_and_Confirm.png

    -The invoice is now refunded and the status changed from Paid to Refunded

    Refunded.png

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