Initiating a Refund
If you need to refund a customer, you can initiate a full refund from Uscreen. Uscreen does not allow for partial refunds, but partial refunds can be managed through Stripe.
To initiate a full refund:
-Navigate to the Customers tab
-Search for the customer by name or email. Click on their name or the three dots on the right and click Show to see the detailed customer view.
-Click on the Invoices tab to review the list of customer invoices
-Click on the Invoice # for the invoice you want to refund
-Click Refund and click OK to confirm the refund
-The invoice is now refunded and the status changed from Paid to Refunded