Refund a Customer

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    To refund an invoice please follow the steps below:

    Note - You cannot do partial refunds from this interface, you must login to your Stripe payment gateway service provider directly, only full refunds can be given here.

    For Full Refunds -

    • Go to Customers menu on the toolbar. 

     

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    • Select a customer by clicking its name or the correspondent Show option from customer menu. 

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    • Click on Invoices tab. 

     

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    • Here you'll see a list of customer invoices. 

     

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    • Click on the Invoice # for the one you would like to refund.

     

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    • Click on the Refund red button and choose OK to confirm refund. 

     

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    • Invoice is now refunded and its status changes from Paid to Refunded

     

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