Refund a Customer
To refund an invoice please follow the steps below:
Note - You cannot do partial refunds from this interface, you must login to your Stripe payment gateway service provider directly, only full refunds can be given here.
For Full Refunds -
- Go to Customers menu on the toolbar.
- Select a customer by clicking its name or the correspondent Show option from customer menu.
- Click on Invoices tab.
- Here you'll see a list of customer invoices.
- Click on the Invoice # for the one you would like to refund.
- Click on the Refund red button and choose OK to confirm refund.
- Invoice is now refunded and its status changes from Paid to Refunded.