Initiating a Refund

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    If you need to refund a customer, you can initiate a full refund from Uscreen.  Uscreen does not allow for partial refunds, but partial refunds can be managed through Stripe.

    To initiate a full refund:

    -Navigate to the Customers tab

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    -Search for the customer by name or email.  Click on their name or the three dots on the right and click Show to see the detailed customer view.

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    -Click on the Invoices tab to review the list of customer invoices

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    -Click on the Invoice # for the invoice you want to refund

    Screenshot_19.png

    -Click on the red Refund button and choose OK to confirm the refund. 

    Screenshot_30.png

    -The invoice is now refunded and the status changed from Paid to Refunded

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