Play Back Issues

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    My video is skipping, My video will not load, My video is freezing

    Playback issues can be affected by browser updates/system updates on a user's computer extensions/add-ons in the browser and connection related issues.

    Please provide us with the below information to our support team at

    -Email used for the account in your Store:
    -Link/URL to the page they are having playback issues:
    -Computer OS Version:
    -Browser Type:
    -Browser Version:
    -Steps to reproduce the problem:
    -Any screenshots/video recordings that depict the problem:

    -Can you reproduce the problem using another browser? (for example Firefox, Google Chrome, Safari?)

    -Can you please try another device + network? (For example, a friends computer using their internet connection, or a cellular device not connected to your home internet)

    This will help our team investigate further.

    Email for further assistance.

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