OTT/App Related Issues & Bug Reporting

In the event customers report app-related issues, please gather the information listed below and then follow the button prompt further down on this page.  Our team will review the issue and work with our developers to resolve any issues.

Device type:
Device model:
iOS version/Android Version:
App Version:
Description of issue:
Screenshot ( Please include one if relevant to the problem):

 How to take a screenshot:

On an iPhone 8 or earlier, press and hold the Top or Side button.
Immediately click the Home button, then release the Top or Side buttons.
To find the screenshot you just took, along with ones you've taken before, go to Photos > Albums and tap Screenshots.

How to find the App Version for iPad/iPhone:

iOS provides a list of all installed Apps and their memory usage. Tapping on any App on that list will, besides giving you the option to delete it, display the name, the version, its size and how much memory it's using. 

The path to access this list has changed through the iOS versions:

  • iOS 9: Settings / General / Storage and iCloud usage / Manage Storage
  • iOS 8: Settings / General / Usage / Manage Storage
  • iOS 7: Settings / General / Usage


Ready to submit the information mentioned above?

Did this answer your question?