OTT Branded App Issues

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    The App has no Sound, Video will not play on my app, I cannot download content on the app

    In order for our App Team to do a thorough investigation please provide us the following information:

    Device type:
    Device model:
    iOS version/Android Version:
    App Version:
    Description of issue:
    Screenshot ( Please include one if relevant to the problem):

    How to take a screenshot:

    On an iPhone 8 or earlier, press and hold the Top or Side button.
    Immediately click the Home button, then release the Top or Side buttons.
    To find the screenshot you just took, along with ones you've taken before, go to Photos > Albums and tap Screenshots.

    How to find the App Version for iPad/iPhone:

    iOS provides a list of all installed Apps and their memory usage. Tapping on any App on that list will, besides giving you the option to delete it, display the name, the version, its size and how much memory it's using.

    The path to access this list has changed through the iOS versions:

    • iOS 9: Settings / General / Storage and iCloud usage / Manage Storage
    • iOS 8: Settings / General / Usage / Manage Storage
    • iOS 7: Settings / General / Usage


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