Manage Subscribers

To manage subscribers with a specific subscription:

-Navigate to the Subscriptions tab

-Click on the # of subscribers listed in the Total column

Manage_Subscribers.png

 

-A complete list of all subscribers associated with the subscription will be displayed including customers who are still in the trial period, on hold, and pending cancellation (cancelled, but have access until the end of the current paid period).

-You can export a CSV of this list by clicking Export CSV at the top of the page OR view specifics on each customer by clicking on their name or the three dots at the end of their record

Subscription_List.png

 

-The list of subscribers will include customers still in trial and these customers will also be listed in the Trial column.  If you want to know the number of active subscribers, subtract the number in the Trial column from the Total column.

  

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