How to Upload Videos

Important Note before Uploading

Video compression reduces a video's file size to improve upload and playback speed without negatively impacting video resolution.  For the best upload and playback experience, we recommend following these video encoding and compression guidelines prior to uploading:

  • Format MP4 (file extension .mp4)
  • 1080p/2K or smaller - Videos less than 2048x1152p are considered standard
  • 8Mbps or less - bit rates higher than 8Mbps can cause playback issues for viewers
  • H.264 video codec - the most common codec and supported by almost every device
  • 10-second max keyframe interval
  • 8-bit 4:2:0 or less
  • Closed GOP (group of pictures)

NOTE: Large, uncompressed video files or files in the wrong format may not upload properly and can get stuck in transcoding.

You can read our tips on how to make file sizes smaller without losing quality, here.

How to Upload Videos 

Uploading videos is an important first step in preparing your store.  Videos can be uploaded on the Content tab directly from your device, from Dropbox, or by syncing with Vimeo and Wistia.

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To upload videos:

-Navigate to the Content tab

-Select Videos

-There are three ways to upload videos:

     -Drag and drop videos or

-Click Browse to upload videos from your device

-Click Dropbox to upload videos already in Dropbox

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To add videos from Wistia or Vimeo

-Navigate to the Settings tab

-Select Integrations

-Set up your Wistia and/or Vimeo integration

-Once set up is complete, the Wistia and Vimeo options will appear in Videos

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