Reduce churn by offering a last-minute discount to subscribers who are trying to cancel. To learn more about how subscribers will see and accept the reduce churn offer, check out our article on the end-user experience for reduce churn.
To enable Reduce Churn:
- Navigate to the Marketing tab
- Click Settings on the Reduce Churn feature
-Click Activate Reduce Churn
-Customize by requesting feedback and offering a discount
-Click Save Changes to fully enable this feature
-This feature can be disabled by clicking on Settings on the Reduce Churn feature and clicking on Activate Reduce Churn to deselect this option. Click Save Changes to fully disable this feature.