Customer Invoice Status Types

All invoices are displayed with a status reflecting whether the invoice is paid, unpaid, overdue, or refunded.  The customer invoice statuses can be found on the Sales tab and on the Invoice tab of the detailed customer view.

On the Sales tab:

Customer_Invoice_Status.png

 

On the Invoice tab on the detailed customer view:

Detailed_Customer_View_Invoices.png

 

Paid - Payment has been successfully collected

Unpaid - The invoice has been created, but payment has not been successfully collected.  NOTE: Invoices may be marked as unpaid while payment collection is in process. It may take up to 24 hours for invoices to switch over to paid status.

Overdue - Multiple attempts have been made to collect payment, but payment has not been successfully collected.  NOTE: This often occurs when customers need to update their payment information - they will lose access to content if payment cannot be collected.

Refunded - A full refund has been initiated from the admin site

Forgiven - Invoice was forgiven before the customer was charged

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