In order to cancel a subscription, Customers need to go through the process below to officially cancel their subscription. This can be done via your website storefront.
To cancel a subscription:
-Logged in customers can navigate to the user dashboard via the My Account or Dashboard link
-From the user dashboard, click on Billing
-In the Billing view, locate the active subscription and click on Change Plan
-Click Cancel Membership. Once this step is complete, the subscription will be officially canceled and the customer will not be charged for the subscription in future months.