In order to cancel a subscription, Customers need to go through the process below to officially cancel their subscription. This can be done via your website storefront.
To cancel a subscription:
-Logged in customers can navigate to the user dashboard via the My Account or Dashboard link
-From the user dashboard, click on Billing
-In the Billing view, locate the active subscription and click on Change Plan
-Click Cancel Membership. Once this step is complete, the subscription will be officially canceled and the customer will not be charged for the subscription in future months.
If the subscription originated through an app purchase, the end-user must cancel through the app through which the subscription was purchased. Cancelling an in-app purchase via the web UI will not cancel their app based subscription. An admin cannot cancel this for an end-user.