Reinstate Access for Customer After Subscription Cancellation

If a customer accidentally cancels their subscription and wants to regain access, you can manually reinstate access to their canceled subscription.

To reinstate access to a canceled subscription:

-Navigate to the Customers tab

-Search for the customer by name or email.  Click on their name or the three dots on the right and click Show to see the detailed customer view.

Edit_Customer.png

-On the Access tab, the default view will display Subscriptions for the customer.  The canceled subscription will be tagged as Canceled

-Click on the three dots next to the canceled subscription and select Delete

Delete_Subscription.png

-In the pop-up that appears, click OK

Confirm_Delete_Subscription.png

-After their access has been deleted, the subscription will look like the image below

-Click Choose Plan 

Choose_Plan_to_Reinstate.png

-In the pop-up that appears, click OK

Confirm_Choose_Plan.png

-The subscription has now been reinstated and will be listed as Active

Plan_Active.png

 

To adjust their Next Payment Date:

-Click on the three dots and select Edit

Edit_Subscription.png

-Enter the updated Next Payment Date and click Save changes

Save_Changes.png

 

-The subscription has now been reinstated and the next payment date is updated!

 

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