Reduce Churn Customer Experience
When reduce churn is enabled, customers attempting to cancel their account will be offered a discount in order to encourage them to keep their subscription.
NOTE: The feedback question and discount offer pages are standard across Uscreen sites. Customization is not available on these pages.
To receive the reduce churn messages:
-Customers will navigate to the customer dashboard
-Select Billing and click Change Plan under their active subscription
-Select Cancel Membership
-If the feedback option is enabled in your reduce churn settings, customers will be presented with the following feedback question:
-Customers will be offered the percentage discount indicated in the reduce churn settings
-Customers can choose to Claim my Discount or Cancel Membership
-If the customer claims their discount, they will be taken back to the customer dashboard and will be able to navigate to the catalog
-Claimed reduce churn discounts will be recorded on your admin site and displayed on the customer access tab as a coupon