An FAQ page is a great idea for providing some quick answers for customers on some of the more common questions customers have about their accounts. It can save an email to you if a customer can find an answer on their own.
Before you add an FAQ page, let's get you started with some content. Copy the code below:
Now let's create an FAQ page.
Navigate to Customization > Pages and click New Page. Title your FAQ page and click the HTML icon in the text editor. Paste the above code inside and click the HTML Icon again. Now you can easily copy paste headers and content around to make changes or create new questions. Once you've finished, scroll down and toggle Show on Site, then make sure the template option is set to Page, and Save your changes.
Now we need to make the link available on your storefront.
Navigate to Customization > Navigation and click the three dot menu under you footer and Edit. Title your page FAQ and under Link pick Choose Page and select FAQ. That's it! Your footer link to the FAQ is now live on your storefront.