When Abandoned Cart is enabled, customers who begin the checkout process, but do not complete their order will be offered a discount to encourage them to complete the order.
To receive the abandoned cart discount, customers must enter their name, email, and password. The email will be triggered if they make it to the last page of checkout (billing information), but do not complete the purchase.
To to take advantage of the abandoned cart offer:
Customers will receive the abandoned cart email (sent from your setting's email address, if you have this is set up) and must click on the here link or the Claim My Offer button. There are two spots to click in case their email is displaying the email in plain text.
Once clicked, a new tab will open taking the customer directly to the checkout page. The abandoned cart coupon will be listed and the subtotal updated.
Customers will enter their payment information and click Complete.