End User Experience - Video Quality

While viewing videos on your Uscreen site, customers have the option to select the video quality.  If customers report playback/quality issues, they may need to adjust the video quality selected to improve their experience.

Quality_Picker_Clip.gif

 

NOTE: By default, when the Uscreen player is used with Safari (iOS), the stream is played through Safari Native Player.  This means that HLS playback itself is handled directly by Safair and not by our player.  Safari Native Player does not support Media Source Extension (MSE) and this is why end-users using Safari will not be able to change the video quality manually.

 

For customers to select video quality:

-On the player, locate the gear icon and click on Quality

Qualities_Settings_Gear.png

 

-Set the quality to Auto or select a specific quality setting

Video_Quality_Picker.png

 

-The selected quality will apply to all videos viewed until the browser cache is cleared

  

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