Roku: In-App Subscriptions & Payments

How To Manage Roku-billed Subscriptions

  • You can view or cancel subscriptions from your Roku device or online.
  • You can view your Purchase History and access invoice details online. 
  • For questions about a charge, help with billing, or to request a refund, contact Roku Support.
 
Manage Subscriptions from the Web:
1: Go to My Roku on your computer or smartphone. Sign-In to Roku Account.
2: To View a Subscription, click or tap Manage your subscriptions.
    My Subscriptions page opens. You’ll see all subscriptions billed by Roku and renewal dates. 
3: To Cancel a Subscription, select Unsubscribe next to the channel. Confirm choice.
 
Manage Subscriptions on Roku device:
1: Using your Roku remote, open the channel. Press Star to open Options menu.
2: To View a Subscription, including renewal date, select Manage Subscription.
3: To Cancel a Subscription, select Cancel subscription. Confirm choice, then select Done.
 
View Purchase History:
1: Go to My Roku on your computer or smartphone. Sign-In to view My Account.
2: Scroll down and select View your Purchase History. 
3: You'll see a list of purchases. Each invoice includes: date, description, number, total price.
4: To view invoice details, click or tap Details.
 
Request a Refund: Contact Roku Support
-All payments for In-App subscriptions are processed through the Roku Channel Store.
-Refunds for In-App purchases are not available via the Uscreen Admin site.
-For questions about a charge, assistance with billing, or to request a refund, users should View Purchase History, then contact Roku Customer Support.
 
Additional Roku Help: 
Roku Support: Account, Billing, and Orders
How do I manage or cancel a Roku-billed subscription?
What should I do if there is a charge I do not recognize?
How do I view my purchase history?
How do I access my Roku account if I forgot my email address or password?

 

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