Push Notifications are available for iOS and Android. Under People > Push Notifications press Contact Us to request this feature. For users to receive a push notification they must have notifications for the app enabled on their device. You can send one message to all users at the same time.
-Admin Dashboard: People >Push Notifications >Send Notification >Enter Message >Send Now
-Text shown: iOS: 3 lines; Android: 2 lines
-Tips: Use title as part of message; don’t repeat information; abbreviate; send multiple short messages
To Receive: Enable Notifications in Device Settings
Not Receiving Notifications?
Try the following troubleshooting solutions in this order:
1: Check Notification Settings:
Device: Notifications >App >If Off, Turn ON - App: Warning Message = Off in Device Settings
2: Enable Device Notifications exactly as stated above.
3: Reinstall App to Activate Notifications: >Logout >Delete >Restart device >Reinstall app >Login
4: Submit an Online Bug Report and attach the following:
-Screenshot of App Notifications page in Device Settings*
-Screenshot of App Settings Page*
-Screen recording of you completing step 4*
*Required. We won't be able to identify the issue and solution without this information.
Make sure Push Notifications been enabled for your apps:
-Apps published or updated after November 2019 should have Notifications enabled.
-Have you requested Notifications? Check the People tab in your Admin Dashboard.
-If you're not sure, email firstname.lastname@example.org and a team member will check for you.