As of March 2020, the internet has experienced above average strain across the world, due to more folks using the internet to stream videos, video chat, and perform other resource heavy activities on the internet.
Here's some articles that review this impact on world wide internet usage, in case you are curious -
Right now, there really are no peak times of internet usage as it's pretty constant. This means there is more demand on internet networks, and you can experience lag in your internet experience, as result.
There's not much we can do to help speed up this process.
Here's some tips, though:
1. Make sure that your video meets our recommended guidelines, here.
2. Are you on a Wi-Fi network that is shared with other devices and users? You may run into slower uploading if you don’t have enough bandwidth for everyone’s devices to be on the Wi-Fi network. If you are on a public network, bandwidth may be an issue. Please try again when you are on your home or office network.
3. We recommend connecting to a static IP address, to prevent any losses in connectivity.
4. Avoid simultaneously streaming other videos, or downloading / uploading large files while simultaneously trying to upload a video. These concurrent activities can contribute to latency issues. Please try closing other streaming services and wait for large downloads or uploads to complete and try uploading your files again.
5. Test your internet speed. You can use something like speedtest.net. This will provide your upload mbps.
Check your mpbs and the size of your video file, which should be compressed to meet our guidelines, as mentioned in step 1. This image from speedtest.net may give you an idea of standard upload times you can expect for your upload speed and file size.
6. Make sure you are using a browser we support. Also, we recommend keeping your browser current and up-to-date. Please make sure you are on the latest version of your browser.
7. Aim to upload your videos towards the end of your day, so that you can let your file upload over night, if need. Alternatively, you can upload your videos to Dropbox, and then upload your videos to our platform via Dropbox.
8. Try uploading 5GB of video at a time. Once that is completed, try uploading another 5GB of video.
If these recommendations do not help, you may write into support for assistance. Please provide all of the requested information:
What is your device?
What is your device model?
What browser are you using?
What is the version of the browser?
Did you try another browser? If so, which browser & what version?
What is your current upload speed ( go to speedtest.net and provide a screenshot of the results)?
Do your video files meet our recommended guidelines, here?
How many video files did you try uploading at once?
What is the average size of these files?
Did you use: browse, drag & drop, or Dropbox?