Enabling Live Chat for Your Live Event
Live chat is a great way to engage with your audience during a live event! It allows users to interact, ask questions, and share their thoughts in real time. However, it is only available to logged-in users who have access to the live event.
If your Live Event is set to “Free for Everyone,” users must still log in to see the chat.
How to Enable Live Chat
You can enable live chat when setting up your event:
Go to your Uscreen Admin Area.
Navigate to 👉 Content → Live Streaming.
Select the live event you want to enable chat for or create a new live event from scratch.
Scroll down to the Player Options section in the event editor and enable Live chat.
Once enabled, users can start chatting when the event goes live!
How Users Experience Live Chat
Live chat is an interactive tool that enhances the viewing experience. Users can:
✅ Comment on the event in real time.
🚩 Report inappropriate comments for review.
👥 See the number of active users participating in the chat.
To report a comment, users can:
1. Hover over the comment.
2. Click the three-dot menu (⋮).
3. Select Report to flag it for admin review.
Moderating Live Chat: Keeping Conversations Safe
As an admin, you have full control over live chat moderation. You can review flagged comments, delete messages, and block users who violate community guidelines.
How to Open a Live Event as an Admin
Go to your Uscreen Admin Area.
Navigate to your Catalog and find the live event.
Click on the event to open it.
Alternatively, you can:
Go to 👉 Content → Live Events.
Find your event and click the three-dot menu (⋮).
Select “Copy Link” and paste it in your browser.
Moderation Tools & Actions
Key Tabs in the Live Chat Interface visible to Admins:
📊 Live Chat Tab – Shows active chat messages.
🚩 Flagged Tab – Displays reported comments for admin review.
🚫 Blocked Tab – Lists users you have blocked from the chat.
Managing Comments
Delete comments: Remove inappropriate messages from the Live Chat or Flagged tab.
Review flagged comments: Decide whether to delete, ignore, or take action.
Block users: Prevent repeat offenders from participating in the chat.
How to Block a User
Go to the Flagged tab.
Find the reported user.
Click “Block User.”
🚨 When a user is blocked, all their past comments will be removed.
Blocked users will see a message notifying them that they have been banned.
How to Unblock a User
If you need to restore access to a blocked user:
1. Go to the Blocked tab.
2. Find the user’s name.
3. Click “Unblock.”
They will regain access to the chat immediately.
Tips for a successful event
💡 Set clear community guidelines before your event.
🛠 Encourage users to report inappropriate content instead of engaging.
👀 Monitor chat activity regularly to keep conversations positive.
🚀 Engage with your audience! Respond to questions and comments to boost interaction.