Your customers may wish to download videos from your site to a device for offline viewing. By default, videos are not available for download, but you can enable downloading on individual videos at any time.

Navigate to the video you want to allow downloading under Content > Videos and click Edit. Then scroll down and toggle the Allow downloading option. Click Save to apply the change.

If a video is available for download, the download button will appear on the video page under the player at the bottom between In Favorites and Share. The download button will only be visible to logged in users who have access to view and download the video.

Please note that in browsers such as Chrome, Safari, and Firefox, the download opens in a new tab.

Chrome: in the new tab, click the 3 vertical dots () at the bottom right of the video and select Download.

Safari: in the new tab, right-click the screen and select Download Video or Download Video As to save the file to your device.

Firefox: in the new tab, right-click the screen and select Save Video As to save the file to your device.

NOTE: If you have native apps, secure in-app downloading is available by default so that customers can download videos within the app and watch the in-app offline for 30 days after download. In-app downloading is separate from the download settings on the web platform. Viewing downloaded videos on mobile apps uses no data unless the user is connected to wifi, at which time, very minimal data will be used as the app updates our servers of usage. Downloading videos on apps can use standard data of around 20 MB per minute of 1080p video.

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