Issue: App not working properly
​Solution: Clear the cache

If you’re experiencing issues with a Fire TV app such as crashing, not working, content not loading, lag, or slow speeds, clear the cache.

When you download an app, it temporarily stores data on your device- cache. Issues occur when a cache becomes too big; clearing it improves performance.

Follow these steps to clear the cache:

1: Select Settings from the device home screen.

2: Select Applications.

3: Select Manage Installed Applications

4: Select an app to clear its cache.

5: Select Clear cache

If app still doesn't work properly, repeat these steps and select Clear data.

To clear cache for other apps: >press Back >select app >select Clear cache.