My video is skipping, My video will not load, My video is freezing

Playback issues can be affected by browser updates/system updates on a user's computer extensions/add-ons in the browser and connection related issues.

Please provide us with the below information to our support team at

-Email used for the account in your Store:
-Link/URL to the page they are having playback issues:
-Computer OS Version:
-Browser Type:
-Browser Version:
-Steps to reproduce the problem:
-Any screenshots/video recordings that depict the problem:

-Can you reproduce the problem using another browser? (for example Firefox, Google Chrome, Safari?)

-Can you please try another device + network? (For example, a friends computer using their internet connection, or a cellular device not connected to your home internet)

This will help our team investigate further.

Email for further assistance.

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