FAQs & Troubleshooting

Get answers to common questions and assistance with troubleshooting.

Crissa Petrovic avatar Lyndsey Balfour avatar Matthew Wall avatar +3
62 articles in this collection
Written by Crissa Petrovic, Lyndsey Balfour, Matthew Wall and 3 others
Quick Answers

Concurrent Session Limitations

Learn how Uscreen's simultaneous logins work for your users
Rute Moreira avatar
Written by Rute Moreira
Updated this week

GDPR and CCPA Compliance

Data protection law compliance
Rute Moreira avatar
Written by Rute Moreira
Updated over a week ago

Sales by Location Report

Know where to find the sales by location information in the Invoices report
Rute Moreira avatar
Written by Rute Moreira
Updated over a week ago

Work with Uscreen and Stripe Data in CSV Format

Cross-reference related data within CSVs exported from Uscreen and Stripe
Rute Moreira avatar
Written by Rute Moreira
Updated over a week ago

Work with Uscreen Data in CSV Format

Cross reference related data within CSVs exported from Uscreen
Diego Quintero avatar
Written by Diego Quintero
Updated over a week ago

Monthly Sales Report

Understand your monthly sales (revenue)
Crissa Petrovic avatar
Written by Crissa Petrovic
Updated over a week ago

Add Multiple Language Options on your Uscreen Site

Multi language sites
Adrian avatar
Written by Adrian
Updated over a week ago

PCI Compliance

Crissa Petrovic avatar
Written by Crissa Petrovic
Updated over a week ago

Why is My Site Down?

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Written by Adrian
Updated over a week ago

How does Uscreen prevent unauthorized content theft (DRM)?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

How Do I Add a Cookie Consent Popup?

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Written by Matthew Wall
Updated over a week ago

How Do I Comply with GDPR?

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Written by Matthew Wall
Updated over a week ago

Why Aren't My CSS Changes Updating in My Theme?

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Written by Matthew Wall
Updated over a week ago

Which Browsers Work Best With Uscreen?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

How Do I See What My Customers See?

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Written by Matthew Wall
Updated over a week ago

How do I Sell Physical Goods?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

How Do I Add a Blog to My Storefront?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

How to Link Your Uscreen Catalog to an External Site

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

How Do I Request a Storefront Translation?

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Written by Matthew Wall
Updated over a week ago

What Happens if You Change a Subscription Plan Duration or Price?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Make a Subscription Free

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Written by Rute Moreira
Updated this week

Add Custom User Fields

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Written by Rute Moreira
Updated over a week ago

Can I Mass Import Customers?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Where Do I Find Exported Files?

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Written by Matthew Wall
Updated over a week ago

Can I Use Cloudflare With Uscreen?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Is My Uscreen Storefront Secure?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Can I Add Autoplaying Videos to My Home Page?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

How to Increase Subscription Price for All Subscribers

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

What Happens When I Change the Site's Currency?

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Written by Rute Moreira
Updated over a week ago

What are the Password Requirements for Creating Accounts?

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Written by Matthew Wall
Updated over a week ago

Why Is My Join Page Empty?

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Written by Matthew Wall
Updated over a week ago

What to Do if Stripe Declines your Account?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Can I Remove the Social Media Links from the Storefront Footer?

Matthew Wall avatar
Written by Matthew Wall
Updated this week

Collect Taxes for US-based Businesses

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

What's the Difference Between Collections and Catagories?

Matthew Wall avatar
Written by Matthew Wall
Updated this week

Collect Taxes for Canadian-based Businesses

Lyndsey Balfour avatar
Written by Lyndsey Balfour
Updated over a week ago

Why Are My Bundles Not Showing Up in My Catalog?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Glossary of Terms

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Written by Matthew Wall
Updated over a week ago

How to Add the End User Dashboard to the Main Navigation

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Why are my Catalog Thumbnails Blurry

Diego Quintero avatar
Written by Diego Quintero
Updated over a week ago

OBS Live Streaming Troubleshooting

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Can I Apply a Coupon to an Existing Subscription That Has Already Used a Coupon Code?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Common Email Situations

Crissa Petrovic avatar
Written by Crissa Petrovic
Updated over a week ago

How Do I Manage Music Rights?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Can I Sell Physical/Digital Products via Shopify with Zapier?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Change the Quality of the Logo and Images on the Home Page

Diego Quintero avatar
Written by Diego Quintero
Updated over a week ago

What Timezone is the Uscreen Platform In?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Can I Use Any Payment Provider with Uscreen?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Common Payment Errors

Crissa Petrovic avatar
Written by Crissa Petrovic
Updated over a week ago

Play Back Issues

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Can I Apply a Coupon to an Existing Subscription

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Why is the Home Page Not Showing?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Browser Troubleshooting Steps

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Written by Matthew Wall
Updated over a week ago

Where's My Payout?

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Blank Screen when Logging In

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Written by Diego Quintero
Updated over a week ago