FAQs & Troubleshooting

Work with Uscreen and Stripe Data in CSV Format

Cross-reference related data within CSVs exported from Uscreen and Stripe

Written by Rute Moreira
Updated over a week ago

Work with Uscreen Data in CSV Format

Cross reference related data within CSVs exported from Uscreen

Written by Diego Quintero
Updated over a week ago

Monthly Sales Report

Understand your monthly sales (revenue)

Written by Crissa Petrovic
Updated over a week ago

PCI Compliance

Written by Crissa Petrovic
Updated over a week ago

Why is My Site Down?

Written by Adrian
Updated over a week ago

How does Uscreen prevent unauthorized content theft (DRM)?

Written by Matthew Wall
Updated over a week ago

How Do I Add a Cookie Consent Popup?

Written by Matthew Wall
Updated over a week ago

How Do I Comply with GDPR?

Written by Matthew Wall
Updated over a week ago

Why Aren't My CSS Changes Updating in My Theme?

Written by Matthew Wall
Updated over a week ago

Which Browsers Work Best With Uscreen?

Written by Matthew Wall
Updated over a week ago

How Do I See What My Customers See?

Written by Matthew Wall
Updated over a week ago

How do I Sell Physical Goods?

Written by Matthew Wall
Updated over a week ago

How Do I Add a Blog to My Storefront?

Written by Matthew Wall
Updated over a week ago

How to Link Your Uscreen Catalog to an External Site

Written by Matthew Wall
Updated over a week ago

How Do I Request a Storefront Translation?

Written by Matthew Wall
Updated over a week ago

What Happens If You Change a Subscription Plan Duration or Price?

Written by Matthew Wall
Updated over a week ago

Make a Subscription Free

Written by Matthew Wall
Updated over a week ago

Add Custom User Fields

Written by Matthew Wall
Updated over a week ago

Can I Mass Import Customers?

Written by Matthew Wall
Updated over a week ago

Where Do I Find Exported Files?

Written by Matthew Wall
Updated over a week ago

Can I Use Cloudflare With Uscreen?

Written by Matthew Wall
Updated over a week ago

Is My Uscreen Storefront Secure?

Written by Matthew Wall
Updated over a week ago

Can I Add Autoplaying Videos to My Home Page?

Written by Matthew Wall
Updated over a week ago

How to Increase Subscription Price for All Subscribers

Written by Matthew Wall
Updated over a week ago

What Happens If I Change the Currency I Invoice Customers In?

Written by Matthew Wall
Updated over a week ago

What are the Password Requirements for Creating Accounts?

Written by Matthew Wall
Updated over a week ago

Why Is My Join Page Empty?

Written by Matthew Wall
Updated over a week ago

What to Do if Stripe Declines your Account?

Written by Matthew Wall
Updated over a week ago

Can I Remove the Social Media Links from the Storefront Footer?

Written by Matthew Wall
Updated over a week ago

Collecting Tax - USA based businesses

Written by Matthew Wall
Updated over a week ago

What's the Difference Between Collections and Catagories?

Written by Matthew Wall
Updated over a week ago

Collecting Tax - Canadian based businesses

Written by Lyndsey Balfour
Updated over a week ago

Why Are My Bundles Not Showing Up in My Catalog?

Written by Matthew Wall
Updated over a week ago

Glossary of Terms

Written by Matthew Wall
Updated over a week ago

How to Add the End User Dashboard to the Main Navigation

Written by Matthew Wall
Updated over a week ago

Why are my Catalog Thumbnails Blurry

Written by Diego Quintero
Updated over a week ago

OBS Live Streaming Troubleshooting

Written by Matthew Wall
Updated over a week ago

Can I Apply a Coupon to an Existing Subscription That Has Already Used a Coupon Code?

Written by Matthew Wall
Updated over a week ago

Common Email Situations

Written by Crissa Petrovic
Updated over a week ago

How Do I Manage Music Rights?

Written by Matthew Wall
Updated over a week ago

Can I Sell Physical/Digital Products via Shopify with Zapier?

Written by Matthew Wall
Updated over a week ago

Change the Quality of the Logo and Images on the Home Page

Written by Diego Quintero
Updated over a week ago

What Timezone is the Uscreen Platform In?

Written by Matthew Wall
Updated over a week ago

Can I Use Any Payment Provider with Uscreen?

Written by Matthew Wall
Updated over a week ago

Common Payment Errors

Written by Crissa Petrovic
Updated over a week ago

Play Back Issues

Written by Matthew Wall
Updated over a week ago

Can I Apply a Coupon to an Existing Subscription

Written by Matthew Wall
Updated over a week ago

Why is the Home Page Not Showing?

Written by Matthew Wall
Updated over a week ago

Browser Troubleshooting Steps

Written by Matthew Wall
Updated over a week ago

Where's My Payout?

Written by Matthew Wall
Updated over a week ago

Blank Screen when Logging In

Written by Diego Quintero
Updated over a week ago

End-users: Email has already been taken

Written by Matthew Wall
Updated over a week ago

Using an HDMI Cable

Written by Matthew Wall
Updated over a week ago

Using Chromecast

Written by Matthew Wall
Updated over a week ago

Using Airplay

Written by Matthew Wall
Updated over a week ago

Can customers use TV browsers?

Written by Matthew Wall
Updated over a week ago

Request a Dev Site

Written by Matthew Wall
Updated over a week ago

Migrating from Old Theme to New Theme

Written by Matthew Wall
Updated over a week ago

Legacy Themes

Written by Matthew Wall
Updated over a week ago