FAQs & Troubleshooting

Get answers to common questions and assistance with troubleshooting.

Crissa Petrovic avatar Lyndsey Balfour avatar Matthew Wall avatar +2
57 articles in this collection
Written by Crissa Petrovic, Lyndsey Balfour, Matthew Wall and 2 others
Quick Answers

PCI Compliance

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Written by Crissa Petrovic
Updated over a week ago

Why is My Site Down?

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Written by Adrian
Updated over a week ago

How does Uscreen prevent unauthorized content theft (DRM)?

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Written by Matthew Wall
Updated over a week ago

How Do I Add a Cookie Consent Popup?

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Written by Matthew Wall
Updated over a week ago

How Do I Comply with GDPR?

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Written by Matthew Wall
Updated over a week ago

Why Aren't My CSS Changes Updating in My Theme?

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Written by Matthew Wall
Updated over a week ago

Which Browsers Work Best With Uscreen?

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Written by Matthew Wall
Updated over a week ago

How Do I See What My Customers See?

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Written by Matthew Wall
Updated over a week ago

How do I Sell Physical Goods?

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Written by Matthew Wall
Updated over a week ago

How Do I Add a Blog to My Storefront?

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Written by Matthew Wall
Updated over a week ago

How to Link Your Uscreen Catalog to an External Site

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Written by Matthew Wall
Updated over a week ago

How Do I Request a Storefront Translation?

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Written by Matthew Wall
Updated over a week ago

What Happens If You Increase a Subscription Plan Price?

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Written by Matthew Wall
Updated over a week ago

Make a Subscription Free

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Written by Matthew Wall
Updated over a week ago

Add Custom User Fields

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Written by Matthew Wall
Updated over a week ago

Can I Mass Import Customers?

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Written by Matthew Wall
Updated over a week ago

Where Do I Find Exported Files?

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Written by Matthew Wall
Updated over a week ago

Can I Use Cloudflare With Uscreen?

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Written by Matthew Wall
Updated over a week ago

Is My Uscreen Storefront Secure?

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Written by Matthew Wall
Updated over a week ago

Can I Add Autoplaying Videos to My Home Page?

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Written by Matthew Wall
Updated over a week ago

How to Increase Subscription Price for All Subscribers

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Written by Matthew Wall
Updated over a week ago

What Happens If I Change the Currency I Invoice Customers In?

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Written by Matthew Wall
Updated over a week ago

What are the Password Requirements for Creating Accounts?

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Written by Matthew Wall
Updated over a week ago

Why Is My Join Page Empty?

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Written by Matthew Wall
Updated over a week ago

What to Do if Stripe Declines your Account?

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Written by Matthew Wall
Updated over a week ago

Can I Remove the Social Media Links from the Storefront Footer?

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Written by Matthew Wall
Updated over a week ago

Collecting Tax - USA based businesses

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Written by Matthew Wall
Updated over a week ago

What's the Difference Between Collections and Catagories?

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Written by Matthew Wall
Updated over a week ago

Collecting Tax - Canadian based businesses

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Written by Lyndsey Balfour
Updated over a week ago

Why Are My Bundles Not Showing Up in My Catalog?

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Written by Matthew Wall
Updated over a week ago

Glossary of Terms

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Written by Matthew Wall
Updated over a week ago

How to Add the End User Dashboard to the Main Navigation

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Written by Matthew Wall
Updated over a week ago

Why are my Catalog Thumbnails Blurry

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Written by Diego Quintero
Updated over a week ago

OBS Live Streaming Troubleshooting

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Written by Matthew Wall
Updated over a week ago

Can I Add Tiered Subscriptions?

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Written by Matthew Wall
Updated over a week ago

Can I Apply a Coupon to an Existing Subscription That Has Already Used a Coupon Code?

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Written by Matthew Wall
Updated over a week ago

Common Email Situations

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Written by Crissa Petrovic
Updated over a week ago

How Do I Manage Music Rights?

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Written by Matthew Wall
Updated over a week ago

Can I Sell Physical/Digital Products via Shopify with Zapier?

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Written by Matthew Wall
Updated over a week ago

Change the Quality of the Logo and Images on the Home Page

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Written by Diego Quintero
Updated over a week ago

What Timezone is the Uscreen Platform In?

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Written by Matthew Wall
Updated over a week ago

Can I Use Any Payment Provider with Uscreen?

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Written by Matthew Wall
Updated over a week ago

Common Payment Errors

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Written by Crissa Petrovic
Updated over a week ago

Play Back Issues

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Written by Matthew Wall
Updated over a week ago

Can I Apply a Coupon to an Existing Subscription

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Written by Matthew Wall
Updated over a week ago

Why is the Home Page Not Showing?

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Written by Matthew Wall
Updated over a week ago

Browser Troubleshooting Steps

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Written by Matthew Wall
Updated over a week ago

Where's My Payout?

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Written by Matthew Wall
Updated over a week ago

Blank Screen when Logging In

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Written by Diego Quintero
Updated over a week ago