FAQs & Troubleshooting

Get answers to common questions and assistance with troubleshooting.

Crissa Petrovic avatar Lyndsey Balfour avatar Matthew Wall avatar +2
66 articles in this collection
Written by Crissa Petrovic, Lyndsey Balfour, Matthew Wall and 2 others
Quick Answers

What happens when my Live Stream is Done?

What happens to live streams once they end?
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Written by Crissa Petrovic
Updated over a week ago

Why is My Site Down?

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Written by Adrian
Updated over a week ago

Sell Live Events With Certain Subscriptions

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Written by Diego Quintero
Updated over a week ago

Why do my videos take a while to upload?

See how to check your upload speed and estimate how long it will take to upload videos based on your upload speed.
Crissa Petrovic avatar
Written by Crissa Petrovic
Updated over a week ago

How does Uscreen prevent unauthorized content theft (DRM)?

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Written by Matthew Wall
Updated over a week ago

How Do I Add a Cookie Consent Popup?

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Written by Matthew Wall
Updated over a week ago

How Do I Comply with GDPR?

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Written by Matthew Wall
Updated over a week ago

What Do I Need to Go Live?

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Written by Matthew Wall
Updated over a week ago

Why Aren't My CSS Changes Updating in My Theme?

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Written by Matthew Wall
Updated over a week ago

Which Browsers Work Best With Uscreen?

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Written by Matthew Wall
Updated over a week ago

How Do I See What My Customers See?

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Written by Matthew Wall
Updated over a week ago

How do I Sell Physical Goods?

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Written by Matthew Wall
Updated over a week ago

How Do I Add a Blog to My Storefront?

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Written by Matthew Wall
Updated over a week ago

Can I Upload Audio Files?

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Written by Matthew Wall
Updated over a week ago

How to Link Your Uscreen Catalog to an External Site

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Written by Matthew Wall
Updated this week

How Do I Request a Storefront Translation?

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Written by Matthew Wall
Updated over a week ago

What Happens If You Increase a Subscription Plan Price?

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Written by Matthew Wall
Updated over a week ago

Make a Subscription Free

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Written by Matthew Wall
Updated over a week ago

Can I Mass Import Customers?

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Written by Matthew Wall
Updated over a week ago

Where Do I Find Exported Files?

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Written by Matthew Wall
Updated over a week ago

How Do I Add Free Content?

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Written by Matthew Wall
Updated over a week ago

Can I Use Cloudflare With Uscreen?

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Written by Matthew Wall
Updated over a week ago

Is My Uscreen Storefront Secure?

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Written by Matthew Wall
Updated over a week ago

Can I Add Autoplaying Videos to My Home Page?

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Written by Matthew Wall
Updated over a week ago

How to Increase Subscription Price for All Subscribers

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Written by Matthew Wall
Updated over a week ago

What Happens If I Change the Currency I Invoice Customers In?

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Written by Matthew Wall
Updated over a week ago

What are the Password Requirements for Creating Accounts?

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Written by Matthew Wall
Updated over a week ago

How to Grant Access to Private Videos?

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Written by Matthew Wall
Updated over a week ago

Why Is My Join Page Empty?

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Written by Matthew Wall
Updated over a week ago

What to Do if Stripe Declines your Account?

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Written by Matthew Wall
Updated over a week ago

Can I Remove the Social Media Links from the Storefront Footer?

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Written by Matthew Wall
Updated over a week ago

Why Is My Catalog Empty?

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Written by Matthew Wall
Updated over a week ago

Collecting Tax - USA based businesses

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Written by Matthew Wall
Updated over a week ago

How to Retrieve the URL for a Video

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Written by Matthew Wall
Updated over a week ago

What's the Difference Between Collections and Catagories?

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Written by Matthew Wall
Updated over a week ago

Collecting Tax - Canadian based businesses

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Written by Lyndsey Balfour
Updated over a week ago

Why Are My Bundles Not Showing Up in My Catalog?

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Written by Matthew Wall
Updated over a week ago

Glossary of Terms

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Written by Matthew Wall
Updated over a week ago

How to Add the End User Dashboard to the Main Navigation

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Written by Matthew Wall
Updated over a week ago

Why are my Catalog Thumbnails Blurry

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Written by Diego Quintero
Updated over a week ago

Resources for Common Video Editors and Converters

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Written by Matthew Wall
Updated over a week ago

OBS Live Streaming Troubleshooting

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Written by Matthew Wall
Updated over a week ago

Can I Add Tiered Subscriptions?

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Written by Matthew Wall
Updated over a week ago

Can I Apply a Coupon to an Existing Subscription That Has Already Used a Coupon Code?

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Written by Matthew Wall
Updated over a week ago

Common Email Situations

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Written by Crissa Petrovic
Updated over a week ago

How Do I Manage Music Rights?

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Written by Matthew Wall
Updated over a week ago

Can I Sell Physical/Digital Products via Shopify with Zapier?

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Written by Matthew Wall
Updated over a week ago

Change the Quality of the Logo and Images on the Home Page

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Written by Diego Quintero
Updated this week

What Timezone is the Uscreen Platform In?

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Written by Matthew Wall
Updated over a week ago

Can I Use Any Payment Provider with Uscreen?

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Written by Matthew Wall
Updated over a week ago

Common Payment Errors

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Written by Crissa Petrovic
Updated over a week ago

Play Back Issues

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Written by Matthew Wall
Updated over a week ago

Can I Apply a Coupon to an Existing Subscription

Matthew Wall avatar
Written by Matthew Wall
Updated over a week ago

Troubleshoot Slow Loading Time

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Written by Crissa Petrovic
Updated over a week ago

Why is the Home Page Not Showing?

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Written by Matthew Wall
Updated over a week ago

Browser Troubleshooting Steps

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Written by Matthew Wall
Updated over a week ago

Where's My Payout?

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Written by Matthew Wall
Updated over a week ago

Blank Screen when Logging In

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Written by Diego Quintero
Updated over a week ago