The ability to request new storefront translations is available for our Uscreen Plus customers. To request a new translation, contact us at support@uscreen.tv and we will work with our translation provider to prepare the new keyword translations.
Translation requests can take 10-20 business days to be processed and made available.
We currently offer native translations for:
Afrikaans
Albanian
Arabic
Bulgarian
Chinese (Simplified)
Chinese (Traditional)
Czech
Danish
Dutch
English
English (United Kingdom)
Estonian
Faroese
Finnish
French
French (Candian)
German
Greek
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Norwegian
Polish
Portuguese (Brazilian)
Portuguese (European)
Romanian
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Ukrainian
Vietnamese
You can change your storefront's language by visiting your Storefront settings here.
NOTE: Each storefront can be in only one language. If you would like to have multiple languages, our sales team sales@uscreen.tv can provide more information on pricing for adding additional sites.
How to request a translation fix
Uscreen uses a service that provides professional translators for hire any time we need translations for user-facing text. Sometimes, context can be lost and a translation doesn't come out right, or maybe it could just use some improvements in tone. You can request a translation from us by following the guide below.
Please Note: Sometimes you might find some broad language in various places in the platform, it's often meant to ensure translations are industry agnostic. We'll let you know if any translation requests change the meaning too much or change terminology that needs to work in many different scenarios. It can be helpful to briefly switch your site to English so that you can see the originally intended language.
What We Need From You to Request a Translation
To start navigate to the page you want would like to request a translation for. If it's a request from one of your users you may need to impersonate that user to see what they are seeing.
Find the text you want to translate and copy it to your clipboard so you can paste it for us in your message to support. In your request please include:
the original text
The new proposed text
reason for change i.e. improves tone, spelling mistakes, incorrect phrasing, etc.
If you have a lot of requests, it can be helpful to add them to a spreadsheet to make it easier to confirm and perform all requests. You can find the template below for this.
Please note: While images can be helpful in showing context, our team needs to search for the original text in a text-only database to make any changes. So if you include screenshots, please ensure you still include the above details in the body of your request so we can copy-paste the text into our database.
Timeline of fixes
For changes to the storefront, most changes can be done in 1-2 weeks. For changes to apps, we may need new version bumps for the changes to become available.
In some cases, we'll have questions for you or requests for additional text changes that may be impacted.
Now that you've read our guide, feel free to reach out to our support team with any translation requests.