Stripe is a third-party company, and while our platform integrates well with them for operation purposes, we cannot intervene when they block a merchant account and do not control any part of the process.

Please ensure your activity is not part of Stripe's Restricted Business List.

Contact Stripe's Customer Support

If Stripe has blocked or frozen your account, we'd advise contacting them as soon as possible to find out why your account is frozen or rejected.

You use this link to contact Stripe's 24/7 Support or send them an email.

Sometimes, it can be a misunderstanding, and Stripe can restore your access quickly.

If they cannot reactivate your account, we'd recommend contacting affected customers, letting them know about your situation. If you enabled it as your secondary payment provider, they could use PayPal.

Then you can contact Stripe again to appeal their decision to terminate your account.

Suppose the appeal fails and you believe the termination is unjust and violates your rights, you should seek legal advice from a professional lawyer.

Finally, determine if you have a balance in your favor before Stripe transfers it to their holding account. Your funds can be locked for at least two weeks before you can get them transferred.

Start accepting payments again

If Stripe terminated your account due to a violation of their terms of service, one option is to use a brand new Authorize.net, which means that you can start collecting payments again, but all your customers who used Stripe need to re-enter their payment details again.

NOTE: Uscreen Payments uses Stripe under the hood and abides by their terms of service as well. We cannot propose it as an alternative to you in this scenario.

If you don't want to work with Authorize.net, you can set up a custom checkout workflow with another payment provider. We have created an educational Help Guide about the Minimum Requirements to Develop a Custom Checkout Workflow. However, this solution may require Hiring a Developer for Advanced Custom Changes. Our support scope does not cover custom web development.

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