Stripe is a third-party company, and while our platform integrates well with them for operation purposes, we cannot intervene when they block a merchant account and do not control any part of the process.

Please ensure your activity is not part of Stripe's Restricted Business List.

Sometimes Stripe will decline accounts due to the content they serve. Sometimes though, they get it wrong and it's not easy to dispute. Many times their decisions on whether to allow content on their platform are final.

Don't worry, we've got other payment providers you can work with. Authorize.net is a great option and provides you the same flexibility in receiving payments as Stripe does.

If you are considering connecting to Authorize.net, you must connect a fresh/empty account. Accounts with existing user payment information may present a problem for your site, so we require a brand new account before connecting to Uscreen.

If Stripe has blocked or frozen your account, we'd advise contacting them as soon as possible to find out why your account is frozen or rejected.

You use this link to contact Stripe's 24/7 Support or send them an email.

Sometimes, it can be a misunderstanding, and Stripe can restore your access quickly.

If they cannot reactivate your account, we'd recommend contacting affected customers and letting them know about your situation. If you enabled it as your secondary payment provider, they could use PayPal.

Then you can contact Stripe again to appeal their decision to terminate your account.

Suppose the appeal fails and you believe the termination is unjust and violates your rights, you should seek legal advice from a professional lawyer.

Finally, determine if you have a balance in your favor before Stripe transfers it to their holding account. Your funds can be locked for at least two weeks before you can get them transferred.

If Stripe terminated your account due to a violation of their terms of service, one option is to use a brand new Authorize.net, which means that you can start collecting payments again, but all your customers who used Stripe need to re-enter their payment details again.

If you don't want to work with Authorize.net, you can set up a custom checkout workflow with another payment provider. We have created an educational Help Guide about the Minimum Requirements to Develop a Custom Checkout Workflow. However, this solution may require Hiring a Developer for Advanced Custom Changes.