Switching Stripe accounts is highly discouraged and can lead to serious disruptions, including revenue loss. Uscreen is not responsible for any issues or revenue loss resulting from this action. Proceed only if necessary.
Changing the Stripe account linked to your store is a complex process with significant risks. It can disrupt subscription renewals, create billing issues, and potentially result in loss of revenue. If you are considering switching, carefully evaluate whether this action is essential.
Steps for Switching Stripe Accounts
If You Have Active Subscriptions (Stripe Billing)
Managing active subscriptions during a Stripe account switch is challenging. Here are the steps:
Step 1: Prepare for Migration
Contact Stripe Support:
Work directly within Stripe to migrate all customer and payment information from your current account to the new one. This includes payment methods and subscription data.If you have any questions regarding the migration of Stripe accounts, please contact Stripe Support.
Ensure Migration Success:
Verify with Stripe that all data has been successfully transferred. If the migration fails, subscription renewals will be disrupted, and customers may need to re-enter payment information.
Step 2: Obtain the Mapping Document
Once Stripe completes the migration, it will generate a mapping document in the Customers tab.
This document maps customer data from your old account to your new one and is essential for Uscreen to update its records. You will need to download this file and send it to Uscreen. See the next step.
Step 3: Notify Uscreen Support
Open a Support Ticket:
Attach the mapping document provided by Stripe to your ticket. Explain that you are switching Stripe accounts and have completed the customer data migration.Disconnection and Backend Updates:
Uscreen will disconnect the old Stripe account
Step 4: Connect Your New Stripe Account
After the old account is disconnected, connect the new Stripe account to your store.
Step 5: Uscreen will update Existing Subscription Data
Uscreen will update existing subscription records to match the new account.
NOTE: There may be a delay between connecting the new account and when our team can update the existing subscription records to match the new account. During this time, new subscribers will function as expected however existing subscribers may not be able to cancel or change their subscription.
Step 6: Verify Subscriptions
Confirm that all customer subscriptions are linked to the new Stripe account and billing correctly.
Step 7: Cancel Subscriptions in Your Old Account
To avoid duplicate charges for your old customers, you'll need to cancel all subscriptions in your old account directly in your Stripe account. Uscreen is unable to do this for you. You can learn more about how to do this in bulk from Stripe →
Note: Any errors during the migration process may cause billing disruptions. You may experience issues with subscription plans if your migration did not complete 100% successfully. Please make sure you have verified that your customer data was successfully migrated to your new Stripe account before connecting the new Stripe account to your Uscreen account.
If You Don’t Have Active Subscriptions
Switching accounts is simpler when no subscriptions are active.
Contact Uscreen Support:
Confirm there are no active subscriptions linked to your store.Request Disconnection:
Request that the current Stripe account be disconnected.Connect the New Account:
Once confirmed, link your new Stripe account to your store.
In Summary
Switching Stripe accounts is a high-risk process that should only be undertaken as a last resort. Missteps during the transition can lead to subscription disruptions, billing errors, and revenue loss.
Proceed Only If Essential: Exhaust all alternatives before deciding to switch accounts.
Migrate Data Carefully: Work closely with Stripe to ensure accurate data migration.
Provide Required Documentation: The Stripe mapping document is mandatory for Uscreen to update your account.
Uscreen is not responsible for any revenue loss or issues resulting from a Stripe account switch. Carefully assess whether this action is necessary and proceed only if fully prepared.
✅ Tip: Plan thoroughly and coordinate with Stripe and Uscreen Support to mitigate risks.