Why Uscreen Cannot Handle This Process for You
At Uscreen, we empower you to own and manage your business, which includes your developer accounts with Google, Apple, and other platforms. This means:
✅ You Own Your Accounts – Your Google Developer account is registered under your name or business entity, giving you full control. We do not have access to manage or verify it on your behalf.
✅ You Are Responsible for Compliance – Google requires direct account holders to complete verification steps. To keep your app live, you must ensure your account remains in good standing with accurate information and up-to-date payments.
✅ Your Standing with Google Affects Your App – If your account falls out of compliance, your apps could be removed from Google Play. Since Uscreen is not the account owner, we cannot intervene or make updates on your behalf.
What You Need to Do
🔹 Regularly check your Google Developer account for required actions.
🔹 Ensure your payment method and business information are always up to date.
🔹 Contact Google Developer Support directly for verification issues or appeals.
How to Use This Help Guide
Identify the task or issue you need help with.
Click the relevant guide link above to access step-by-step instructions.
Follow the guidance carefully to complete the process or resolve the issue.
If you need further assistance, contact Google Developer Support through the Play Console. Keeping your account in good standing ensures uninterrupted app availability and revenue flow!
Getting Started
Once you log into your Google Developer Account, you'll see a banner stating the exact account verification step missed and required by Google.
Examples:
1. Verify your Developer Account:
2. Verify your Identity, and merchant payment method:
For each of these requirements, there are a set of different steps to be followed. please, check yours and get more details below:
1. Verify Your Developer Account
Stay ahead of Google’s verification deadlines by completing the account verification process. Learn how to:
Gather the required information.
Start and complete the account verification process.
Avoid common pitfalls.
2. Verify Identity and Organization by Uploading Documents
Verification often requires uploading specific documents to confirm your identity or organization. This guide includes:
A list of required documents for individuals, organizations, and government agencies.
Step-by-step instructions for uploading documents.
Best practices to ensure successful verification.
3. Update Payment Method
Keep your payment details up-to-date to avoid disruptions in revenue processing. Learn how to:
Update your payment profile details.
Verify your bank account or upload an official bank statement.
Resolve common payment-related issues.
4. Frequently Asked Questions (FAQ) and Issues
General FAQs
What happens if I don’t complete verification?
Your account and apps will be removed from Google Play.Can someone else verify my account?
Only the account owner or an authorized representative can complete verification.
Common Issues and Fixes
Phone Number Verification Fails:
Use an alternative OTP method (SMS or call).
Check for blocked numbers or network issues.
Email Verification Fails:
Ensure the provided email is active and accessible.
Resend the verification email if needed.
D-U-N-S Number Issues
What is a D-U-N-S number?
A unique identifier for organizations. Obtain it from Dun & Bradstreet (free for most regions).Mismatch between D-U-N-S and payment profile:
Update your payment profile or contact Google support.
Document Upload Errors
Use the correct file format and size.
Ensure all documents are legible and unaltered.
5. Reasons for Verification Failure
Common Reasons for Failure:
Incorrect or incomplete documents.
Mismatched legal name or address.
Tampered or manipulated document submissions.
Multiple failed attempts to verify D-U-N-S number.
Steps to Resolve Verification Failures:
Check the Play Console for detailed failure messages.
Correct any discrepancies in your documents.
Contact Google support for additional help.
Appeal Process:
If you believe your verification failed in error, file an appeal through Play Console.
Provide detailed explanations and supplementary documentation.
Avoiding Rejections in the Future:
Ensure all information matches across accounts and documents.
Start the process early to account for delays.