🎉 We've got exciting news: our email servers have been upgraded to improve speed, reliability, and email delivery! However, to fully enjoy these improvements, there’s a quick step you'll need to complete by December 15th to avoid any disruptions in your email service.
To help you through this, we’ve created a simple step-by-step guide.
Quick Overview of the Upgrade
We’re moving to newer, more modern email servers that offer:
Improved Performance 🌐 - Faster, more responsive service
Better Email Delivery 📬 - More reliable email flow
Greater Stability ✅ - Reduced chance of delays
How Do I Know if I Need to Migrate? 🔍
If you need to complete the email migration, you’ll see a red banner at the top of your dashboard with a reminder. This banner will stay visible until you’ve completed the necessary steps.
What the Banner Means:
The banner indicates that your email domain requires DNS updates to ensure seamless performance with our upgraded email servers. If you see this banner, follow the migration steps as soon as possible to avoid any changes in your email service.
Simply click "Act Now" on the banner to get started with the migration process.
Step 1: Check Readiness 📝
Before you begin, ensure you have the following ready:
Access to DNS Settings: These are usually available through your domain provider (such as GoDaddy or Namcheap).
Admin Permissions: You’ll need the ability to add new DNS records.
Some patience: Updating DNS settings is typically quick, but changes may take up to 48 hours to propagate fully. This duration depends on your DNS host.
⚠️ Note: The migration must be completed by December 15th, 2024. If not, your emails will still be sent but appear from a generic address rather than your custom domain.
Step 2: Update Your DNS Settings 🛠
Start the Migration Process
Go to Marketing Email Settings
Click on Set Custom Email Domain and then Connect to begin.
Verify that your correct custom domain is being used before clicking Connect.
Generate New Records
Once you start, you’ll be provided with two specific records you need to create:
CNAME Record
TXT Record
These will be displayed in your migration tool once you click Connect.
Add New DNS Records
Log in to your DNS provider (such as GoDaddy or Namecheap).
Navigate to your DNS settings and add the new CNAME and TXT records as shown in the migration instructions.
Tip: Some DNS providers might take up to 48 hours to fully propagate these records.
Verify Your Settings
Once the DNS records are added, return to the migration tool, select the checkbox, and click Start Verification.
Troubleshooting Tip: If you see an error, this can sometimes mean the changes haven’t fully propagated. Try re-validating periodically over the next 48 hours.
Once you have verified your domain and it is successful, you'll be finished and successfully migrated to our newer email servers. 🎉
If you still see the banner warning at the top of your dashboard, no worries. It will take a few hours for our system to remove the banner after you've successfully migrated.
FAQs & Important Reminders
What happens if I miss the December 15th deadline?
If you don’t complete the migration by December 15th, your emails will continue to be sent, but they’ll come from a generic domain rather than your custom one.
I’m seeing an error during verification. What should I do?
This is often due to DNS records still propagating. Wait a bit and try again within 48 hours.
Can I get more help?
Absolutely! If you encounter any issues, our support team is here to help. Contact our support team using the support widget in your Uscreen Dashboard.