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Troubleshooting Push Notifications in Your Uscreen App on iPhone or iPad

Learn how to resolve issues with push notifications, including changes introduced by Apple Intelligence in iOS

Updated over a week ago

If you’re not receiving push notifications from your Uscreen app on your iPhone or iPad, especially after updating to iOS 18, this guide will help you identify and resolve common issues.

Step 1: Verify Notification Settings

  1. Open Settings on your iPhone or iPad.

  2. Scroll down and tap on your Uscreen app.

  3. Tap Notifications.

  4. Ensure the following are enabled:

    • Allow Notifications

    • Lock Screen, Notification Center, and Banners

    • Sounds and Badges

  5. If you’re using iOS 18.4 or later, consider adjusting the Prioritize Notifications setting:

    • Go to Settings → Notifications.

    • Tap Prioritize Notifications.

    • Ensure that your Uscreen app is set to On.

Step 2: Check Focus and Do Not Disturb Modes

Focus modes, including Do Not Disturb, can silence notifications.

  1. Open Settings.

  2. Tap Focus.

  3. Review any active Focus modes (e.g., Do Not Disturb, Personal, Work).

  4. If a Focus mode is active, tap on it and check if your Uscreen app is allowed to send notifications during this mode.

TIP: In iOS 18+, the Reduce Interruptions Focus mode uses Apple Intelligence to allow only high-priority notifications. This is controlled by AI.

Step 3: Ensure Background App Refresh is Enabled

  1. Open Settings.

  2. Tap General.

  3. Tap Background App Refresh.

  4. Ensure that Background App Refresh is enabled for your Uscreen app.

Step 4: Update Your Device and App

Keeping your device and apps updated ensures you have the latest features and bug fixes.

  1. Update iOS:

    • Open Settings.

    • Tap General → Software Update.

    • If an update is available, tap Download and Install.

  2. Update Uscreen App:

    • Open the App Store.

    • Tap your profile icon at the top right.

    • Scroll to see pending updates and release notes.

    • Tap Update next to your Uscreen app if available.

Step 5: Restart Your Device

A simple restart can resolve many issues:

  1. Restart iPhone:

    • Press and hold the side button and either volume button until the power off slider appears.

    • Drag the slider, then wait 30 seconds for your device to turn off.

    • To turn your device back on, press and hold the side button until you see the Apple logo.

Step 6: Reinstall the Uscreen App

If issues persist, try reinstalling the app:

  1. Delete the App:

    • Press and hold the Uscreen app icon until a menu appears.

    • Tap Remove App → Delete App.

  2. Reinstall the App:

    • Open the App Store.

    • Search for your Uscreen app.

    • Tap the download icon to reinstall.

Understanding Notifications with Apple Intelligence

With the introduction of iOS 18, Apple has integrated Apple Intelligence, a suite of AI-powered features that can affect how notifications are delivered and displayed.

Notification Summaries

Apple Intelligence can summarize notifications, grouping them and providing concise overviews. This might cause some notifications to appear differently or be grouped together.

  • To adjust this setting:

    1. Open Settings.

    2. Tap Notifications.

    3. Tap Summarize Notifications.

    4. Toggle the feature on or off as desired.

Scheduled Summary

Apple’s Scheduled Summary feature allows users to receive non-urgent notifications at set times throughout the day instead of in real time. If your Uscreen app is included in a scheduled summary, notifications may be delayed until the next scheduled delivery window.

  • To check if your app is part of a scheduled summary:

    1. Open Settings.

    2. Tap Notifications.

    3. Tap Scheduled Summary.

    4. Look under Apps in Summary to see if your Uscreen app is listed.

    5. If you’d like to receive notifications immediately, toggle off your Uscreen app in this list.

TIP: If you’re missing timely notifications (like live events or releases), removing your app from Scheduled Summary will help ensure immediate delivery.


Prioritize Notifications

In iOS 18.4 and later, Apple Intelligence can prioritize notifications, displaying the most important ones at the top.

  • To manage this:

    1. Open Settings.

    2. Tap Notifications.

    3. Tap Prioritize Notifications.

    4. Adjust the settings for your Uscreen app accordingly.

Some users have reported delays in receiving notifications when Apple Intelligence features are enabled. This is not something that Uscreen can control and is completely controlled by Apple Intelligence.

Frequently Asked Questions

Q: Why am I not receiving notifications after updating to iOS 18?

A: iOS 18 introduces Apple Intelligence, which can alter how notifications are delivered and displayed. Features like Notification Summaries and Prioritize Notifications might be affecting your Uscreen app notifications. Review and adjust these settings as outlined above.

Q: What is the Reduce Interruptions Focus mode?

A: Reduce Interruptions is a Focus mode in iOS 18 that uses Apple Intelligence to allow only high-priority notifications. If your Uscreen app isn’t marked as a priority, its notifications might be silenced when this mode is active.

Q: Can I disable Apple Intelligence features affecting notifications?

A: Yes. You can adjust or disable features like Notification Summaries and Prioritize Notifications in the Settings app under Notifications.

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