Why We Review Uploaded Videos

To maintain a safe environment, Uscreen reviews all videos uploaded via the Admin Area. This ensures every video aligns with our Content Restrictions and protects you and your audience.

How This Helps Protect Your Business

Content reviews are also a layer of protection for you and your business:

If a team member uploads inappropriate content—intentionally or by mistake—the review may help prevent it from being published.

💡 While we can’t guarantee this review will catch every issue, it adds an important checkpoint between upload and publication.

This means your brand reputation, member trust, and content consistency are better safeguarded, without adding more work to your plate.

The Real-World Impact of Non-Compliant Content

Violating content restrictions can have serious consequences beyond Uscreen:

Blocked on Uscreen if it violates our platform terms.
Account restrictions by Stripe for terms violations, which can prevent you from collecting payments.
App store rejections or bans from Apple, Google, Roku, Amazon, etc. for violating app guidelines.

How the Review Process Works

When you upload a video to Uscreen, here’s what happens next:

Step 1: Automatic Review

You will see a notification letting you know that your video has been uploaded and is now processing.
As soon as a video is uploaded, it’s automatically scanned for potential violations of Uscreen's publisher terms. Your video will not be available in your catalog until it completes processing:

Step 2: Human Review

If our system detects potential issues:

The video is sent to our Content Review Team for manual evaluation.
This process can take about 2 to 72 business hours.

What Happens After Review?

If Your Video Is Approved

You will see an approved notice on your video settings:
You can then add it to your catalog as usual.

If There’s a Problem

We’ll notify you of the reason(s) the video was flagged.
You will see a disapproved notice on your video settings:
You’ll have the option to:
- Edit and re-upload the video
- Submit an appeal if you believe the content complies with our terms.

⚠️ Important: Do not delete the original video while under review. This may delay the resolution process.

How to Submit an Appeal

If your video is disapproved after review, don’t worry, you can request a second look.

To appeal a disapproval:

Edit your video to address any flagged issues.
Click the "Submit for Review" button that appears in your video settings.
Alternatively, if you think we made a mistake, you can:
- Click the Contact button at the top of the page to reach our Trust and Safety team and ask any questions about your content.
- Reply directly to the notification email you received.

In your appeal, include:

A detailed explanation of why you believe the video complies with our Publisher Terms.
Any context or clarification that may help our team understand the intent and content.

📝 Tip: Be as specific as possible. The more information you provide, the easier it is for our content team to process your appeal.

Our team will review your appeal and respond as quickly as possible.

FAQs

How will I know if my video needs a human review?

You’ll receive an in-platform and email notification if there are any issues with your content.

What if I disagree with the decision?

You can file an appeal directly from the notification. Our team will reassess and respond as quickly as possible.

Can I speed up the review process?

While we aim to process all flagged content quickly, reviews are handled in the order received.

Can I still schedule videos that are under review?

You can schedule them, but they won’t appear publicly until the review is complete and the video is approved.

Does this apply to live streams, too?

No, this process currently only applies to uploaded video content, not live streams. However, your recorded video that is processed once your live stream ends, will be subject to review.

Will this delay publishing my content?

Only if the video is flagged for human review. Most uploads will pass automatic checks and be available for publishing quickly. We recommend making sure you upload your video at least 24 hours in advance.

Can I turn off this review process for my account?

No, this is a platform-wide policy to help ensure content compliance and protect both your brand and your audience.

What types of content are most likely to get flagged?

Videos that may contain: