Metrics
Pauses: The number of pause requests initiated during the selected period.
Saved Members: The number of paused subscriptions that were successfully resumed — meaning the member returned to a paid subscription.
Retention Rate: The percentage of members who resumed their subscription after a pause.
Calculated as:Retention Rate = Saved Members / PausesRevenue Saved: The total revenue earned from successfully resumed subscriptions — a key indicator of how much revenue was retained by preventing churn.
Paused Subscriptions by Status: A time-based chart showing the number of pauses, grouped by their current status:
Churned: Members who canceled after or during the pause period.
Saved: Members who resumed their subscription after the pause.
On Hold: Members who completed their pause but haven’t yet paid the following invoice, meaning they are on hold.
Ongoing: Members currently in an active pause period.
Retention Rate Over Time: A time-based chart showing how retention evolves as pauses resolve.
NOTE: When many pauses are still ongoing, the retention rate may appear low. As more paused members resume or churn, this value will update accordingly.
Filters
Date Range: View data for a specific time period.
Subscription Plan: Filter results by subscription tier or plan.
📚 Want to learn more about using the Pause feature? Find detailed instructions here.