The People page provides a comprehensive overview of all users in your Uscreen platform. It allows you to monitor user activity, check watch history, manage accounts, review payment history, and control content access.
With powerful filtering and segmentation tools, you can easily organize and understand your audience.
Here you'll find a list of all users in your store. This includes both the users who have created an account through your storefront (including those who haven't yet purchased content) and the users who have been invited to the store manually from the People page.
The main People page displays key information about each user, including their name, email address, user type, membership status, account creation date, and lifetime expenditure.
💡 TIP: You can easily search for specific users by name or email using the search bar. The interface also provides powerful filtering options to help you segment your audience effectively.
User Type
The User Type column shows which segments your users belong to. There are 3 main User Types that users can belong to.
ℹ️ INFO: Some users may belong to a combination of multiple segments simultaneously, such as when the user has an Active subscription and purchased a bundle, and other similar scenarios.
Member 
A user who has signed up for one of your membership options
Lead 
A user who has provided their email but has not yet made any type of purchase or signed up for a membership.
One-time Buyer 
A user who has purchased access to content via a one-time purchase or bundle
Also includes users you manually assign content access for, such as one-off videos or bundles.
Membership Status
Membership Status shows the current state of a user's subscription, helping you understand where they are in their membership lifecycle.
Active 
A user who has an active membership, not in a trial period
Have full access to the content associated with their membership
In Trial 
A user who is currently in a trial period for their membership
Have full access to content during the trial period
Paused 
Users who have temporarily paused their subscription
Currently not being billed
Have limited or no access to content during the pause period
Have indicated intent to return after a specific period
May require re-engagement communications as their pause period ends
On Hold 
Users with payment issues whose accounts are temporarily suspended
Failed payment attempts, but haven't been fully churned
May have credit card issues or insufficient funds
Need to update payment information to regain access
Require payment resolution communications
Churned 
Users who were formally active members
They no longer have an active membership
Activity Status
These status filters can be found by clicking the More filters button.
Activity statuses are temporary labels that indicate recent changes to a user's subscription. These statuses provide additional context about the user's journey and can help you identify opportunities for targeted communication.
New 
Recently subscribed users
First-time paying subscribers to your platform
Have just converted from a trial or lead to a paid member
Prime targets for onboarding and engagement initiatives
Reactivated 
Users who resubscribed after canceling
Previously churned but have returned to your platform
Demonstrate renewed interest in your content
Upgraded 
Users who moved to a higher-priced plan
May have access to additional content or features
Valuable for understanding upsell pathways
Downgraded 
Users who moved to a lower-priced plan
May have less access to content or features than before
Opportunities for targeted retention strategies
Pending Cancellation 
Users who have requested cancellation
Still has access until their billing period ends
Prime targets for win-back campaigns
A valuable source of cancellation feedback
Pending Pausing 
Users who have requested to pause their subscription
The pause hasn't taken effect yet
Will temporarily stop their subscription at the end of the current billing cycle
Still have full access to content
Have indicated intent to return after their pause period
Different from cancellation, as they plan to resume
Filtering People
You can use the Search bar, User Type filter, Tags filter, or Status filter to find a specific grouping of users.
💡 TIP: Combining multiple filters can help you identify specific user segments for targeted marketing campaigns. For example, you could filter for recently churned users who previously spent over $100 to create a specialized win-back campaign.
More Filters 
The More Filters modal provides several additional filtering options.
Created on date
Filter users based on when their accounts were created, allowing you to see users who joined during specific time periods
YouTube Lead Generator
Filter users who came through your YouTube marketing funnels
🔗 Learn more about YouTube Lead Generator
Giveaway Funnel
See users who signed up through specific Giveaway Funnel campaigns
🔗 Learn more about Giveaway Funnels
Lifetime Amount
Enter a minimum and maximum amount range to filter users by their total spending on your platform
💡 TIP: These advanced filters are particularly useful for marketing analysis. For example, you can compare conversion rates between different lead sources by filtering users from specific funnels and examining their purchase behavior.
Sorting 
In addition to filtering your users, you can sort the People list to view users in a specific order. Sorting helps you quickly identify your newest members, your highest spenders, or long-time subscribers.
To sort your list:
Navigate to People
Click the Sort icon
in the top right corner of the tableChoose your preferred sorting option from the list
You can sort the list by:
Created (newest first): Shows the most recently created accounts at the top
Created (oldest first): Shows the earliest created accounts first
Lifetime amount (highest first): Sorts users by their total spend, from highest to lowest
Lifetime amount (lowest first): Sorts users by their total spend, from lowest to highest
💡TIP: Sorting and filtering can be used together. For example, filter for Active Members, then sort by Lifetime amount (highest first) to see your top-paying active members.
Person Management
The ellipsis (...) next to their name on the right of each user provides these options:
🔗 Learn more about Member Details Administration
Edit
Watch History
Impersonate
Copy Email Address
Send Direct Message
Mark as Spam
Delete
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Spam Users
Our system includes built-in protection that automatically identifies and filters suspected spam or fraudulent accounts.
This helps keep your People list accurate and prevents suspicious users from cluttering your reports or receiving automated emails.
💡 TIP: Review your Spam List regularly to ensure no legitimate members are mistakenly filtered out.
How Spam Detection Works ⛔
The spam system uses a scoring-based approach that evaluates each user based on their behavior and account details.
Every user is assigned a spam score upon signing up, and this score adjusts over time as they interact with your platform.
ℹ️ INFO: Users who reach a high spam score are automatically flagged as spam and moved to the Spam section of the People page.
What Increases a Spam Score ⬆️
Some factors can raise a user’s spam score and increase the likelihood they’ll be marked as spam. Here's a sample list of factors:
Gibberish names or email addresses (e.g., random letters or symbols)
Invalid or disposable emails that bounce or fail verification
Bulk sign-ups or suspicious IP activity
💡 TIP: To reduce the number of spam sign-ups, you can enable Captcha protection on your storefront’s sign-up forms. This helps block automated bots from creating accounts on your checkout.
🔗 Learn more about Enabling Captcha
What Lowers a Spam Score ⬇️
Positive and legitimate actions lower a user’s spam score, which helps restore their status automatically over time.
Watching videos
Completing payments
Engaging consistently with your platform
These actions indicate that the account belongs to a genuine member rather than an automated or fraudulent source.
Managing Spam Users
If a legitimate user is incorrectly flagged as spam, you can easily remove them from the spam list.
To review or unmark spam users:
Navigate to People
Click the ellipsis (…) at the top right and select Show Spam
Find the user you want to remove from the spam list
Select Not Spam
to remove them from the spam list
To manually flag a user as spam:
Navigate to People (All)
Click the ellipsis (…) across the user’s name
Choose Mark as Spam
📝 NOTE: Users marked as spam are hidden from the main People list but remain accessible through the Spam page, CSV exports, and Analytics.
Export User Data
You can export user data in two formats.
People Table CSV
Export a comprehensive list of all your users by clicking Export CSV > People table in the top right corner.
🔗 Learn more about the Customers Report
Video Stats CSV
Export the collective watch history for all your users with the Video stats CSV option.
Zapier & Webhooks
Zapier and Webhooks now fully support the new People segments and statuses.
Our native integrations are compatible with the current People page structure, allowing you to create automated workflows based on user segments, statuses, and other criteria.
You can use these integrations to:
Sync user data with your CRM
Create targeted marketing campaigns based on user segments
Automate workflows when users change status
Connect your Uscreen data with other business tools
ℹ️ INFO: This integration enables powerful automation possibilities for your membership business, helping you create more personalized experiences for your users based on their segment and status.
FAQs
How do I find users who came through a specific marketing campaign?
How do I find users who came through a specific marketing campaign?
You can use UTM parameters in your marketing links and then filter users based on these parameters in your People tab. This helps track which marketing efforts are most effective.
What's the difference between Paused and Pending Pausing statuses?
What's the difference between Paused and Pending Pausing statuses?
Paused status means the subscription is currently on pause, while Pending Pausing means the user has requested to pause their subscription, but the pause hasn't taken effect yet (typically because the current billing period hasn't ended).
Can I filter users by multiple criteria at once?
Can I filter users by multiple criteria at once?
Yes, you can combine segment filters, status filters, and the additional options in More Filters to create highly specific user segments for targeted marketing or analysis.