Occasionally videos get stuck in transcoding.

We have a script that runs every 24 hours around 12:00 am EST to remove videos stuck in transcoding. Please make sure you have given this script sufficient time to run if you have a video that may be continuously transcoding. If 48 hours have passed, and your video remains stuck, please reach out to our support team. Although this is rare, as our script removes these files 99% of the time.

Here are recommendations to try to prevent video transcoding issues:

Make sure your video files are compressed per our guidelines.

Make sure your internet connection is strong.

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