Videos in the Transcoding Stage
Updated over a week ago

Transcoding is a necessary process for properly formatting and optimizing videos for streaming or playback. It basically involves the conversion of the video to a compatible format. Videos very rarely get stuck transcoding. More often they just take longer than you're anticipating. Factors like file size, bit rate, and more determine the amount of time it takes to transcode a video.

Below is an estimated timeline of how long it takes to transcode videos based on file sizes. These estimates are industry standard for all platforms including platforms like YouTube.

File Size

Estimated Transcoding Time

100 MB

5 minutes

250 MB

10 minutes

500 MB

20 minutes

750 MB

30 minutes

1 GB

40 minutes

2 GB

80 minutes

3 GB

120 minutes

Please keep in mind that these are only rough estimates, and the actual transcoding time may vary due to several factors other than file size. Please be patient.

Here are recommendations to try to prevent video transcoding issues or delays:

  • Make sure your video files are compressed per our guidelines.

  • Make sure your internet connection is strong.

  • Do not wait until the last minute to upload content before a launch. We recommend uploading videos a minimum of 24 hours in advance.

Please note that in case a video becomes stuck during the transcoding process, we have a system that runs every 24 hours approximately at 12:00 am EST to eliminate the videos that are stuck. We suggest providing enough time for this system to function, particularly if you have a video that is undergoing continuous transcoding.

Should your video still be stuck after 48 hours, kindly reach out to our support team. It is worth mentioning that this is an infrequent occurrence, and our system efficiently eliminates these files 99% of the time.

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