Transcoding is a necessary process for properly formatting and optimizing videos for streaming or playback. It basically involves the conversion of the video to a compatible format. Videos very rarely get stuck transcoding. More often they just take longer than you're anticipating. Factors like file size, bit rate, and more determine the amount of time it takes to transcode a video.
Below is an estimated timeline of how long it takes to transcode videos based on file sizes. These estimates are industry standard for all platforms including platforms like YouTube.
Estimated Transcoding Time
Here are recommendations to try to prevent video transcoding issues or delays:
Please note that in case a video becomes stuck during the transcoding process, we have a system that runs every 24 hours approximately at 12:00 am EST to eliminate the videos that are stuck. We suggest providing enough time for this system to function, particularly if you have a video that is undergoing continuous transcoding.
Should your video still be stuck after 48 hours, kindly reach out to our support team. It is worth mentioning that this is an infrequent occurrence, and our system efficiently eliminates these files 99% of the time.