An FAQ page helps answer common questions, reduce support requests, and improve the end-user experience. A well-designed FAQ page can:
Decrease support ticket volume by addressing common questions
Build trust with potential customers
Improve user experience by providing immediate answers
Serve as a central knowledge base for your members
Creating your FAQ Page
Follow these simple steps to set up your FAQ page in Uscreen:
Navigate to Marketing > Website Landing Pages
Click Create a Page
Scroll down the template list
Hover over the FAQ Page template
Click Choose Template
Customizing your FAQ Page
The FAQ page template includes several customizable sections:
FAQ Section: Edit, remove, or add questions and answers
Help Center Button: Link to an external help center if you have one
Support Call-to-Action: Provide contact options for additional help
💡 TIP: While the FAQ template provides a great starting point, you can enhance your page by adding other landing page blocks. This flexibility allows you to create a comprehensive support section tailored to your audience's needs.
🔗 Learn more about Landing Pages
Adding the Page to your Site Navigation
To ensure visitors can easily find your FAQ page:
Navigate to Website
Decide where you want to place the menu item (Top or Footer)
Click Add Navigation Link
Enter a title (e.g., "FAQ" or "Help Center")
Toggle Show on Website Navigation
Click Save & Apply
Best Practices for your FAQ Page
Keep It Clear & Concise: Use short, direct answers
Update Regularly: Add new FAQs as user inquiries evolve
Use Links: Direct users to related pages or support articles
Test the Page: Ensure all links and navigation work properly
Group Questions: Organize FAQs by topic for easier navigation
Use Real Questions: Base your FAQs on actual customer inquiries
📝 NOTE: Review each question and answer in the FAQ Section, as well as edit any buttons or hyperlinks to make sure they lead to the correct places. The default template includes sample content that should be customized to match your specific offerings.
App Limitations
The FAQ page is currently only available on your web storefront.
Mobile and TV apps have their own built-in support links that cannot be customized to match your FAQ page.
🔗 Learn more about the Native Apps' Support Links and Email
FAQs
Can I create a custom page instead of using the FAQ template?
Can I create a custom page instead of using the FAQ template?
Yes! You can create a custom landing page using our page builder if you need more flexibility than the FAQ template provides. Just make sure to select the correct page when adding it as a navigation item.
Do I need a separate page for Terms of Service and Privacy Policy?
Do I need a separate page for Terms of Service and Privacy Policy?
Yes, it's recommended to create separate pages for legal documents rather than including them in your FAQ page. 🔗 Learn more about Compliance Pages