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User Activity Log

Track, review and understand User Actions on your storefront

Updated this week

The Activity Log provides a comprehensive view of user actions on your Uscreen platform, helping you track engagement, troubleshoot issues, and understand user behavior. This feature shows sign-ins, video plays, subscription changes, and more for each user.


Access the Activity Log

  1. Navigate to People

  2. Find the specific user you want to review and click Edit

  3. Scroll down to the Activity section

  4. Click View all activity to see the complete history

ℹ️ INFO: The Activity section initially displays the 5 most recent activities.


Activity Log Filter

You can filter the Activity Log to find specific information:

    • Filter by specific activity types

    • Filter by where the activity originated

  • Date or Date Range

    • Filter by specific time periods using the date picker

💡 TIP: Combine the filters to narrow down the search and filter results.


Activity Event Types

The Activity Log tracks various user actions, which you can filter by event type:

Account Activities

User Created

When the user first created their account

User Signed In

Whenever the user logs in

User Updated

When account information is changed

Connect Code Validated

When a user validates a connect code

Subscription Activities

Subscription Paused

When a pause is in effect

Subscription Pause Submitted

When a pause request is initiated

Update Subscription

When the subscription plan is modified

Reactivate Subscription

When the user has resubscribed

Plan Changed

When the user switches to a different subscription plan

Access Granted

When the user is given subscription access

Access Canceled

When the user initiates cancellation

Access Revoked

When subscription access is terminated

Next Billing Date Adjusted

When the billing cycle date is changed

Billing Activities

Order Paid

When an invoice is successfully paid

Invoice Overdue

When payment is past due

Success Recurring

When a payment for renewal is successful

Invoice VOID

When an invoice is voided

Invoice Forgiven

When an invoice is forgiven by an admin

Invoice Refunded

When a payment is refunded

Invoice Marked as Unpaid due to Failed 3D Authentication

When payment authentication fails due to failed 3D Authentication

Billing Grace Period Started

When a grace period begins after a failed payment

Marketing & Promotional Activities

Coupon Applied

When a coupon is applied by an admin

Deal Redeemed

When the user applies a coupon at checkout

Abandoned Cart Email

When a reminder email is sent after abandonment of the checkout

Try Again For Free Email

When a re-engagement email is sent

Try Again For Free offer accepted

When a user accepts a free trial offer from the Try Again for Free automation

Gift Redeemed

When a gift subscription is redeemed

Gift Card Redeemed

When a gift card (legacy) is redeemed

User Referral Succeeded

When a user successfully refers another user

Accepted YouTube Lead Generator Offer

When a user converts through a YouTube Lead Generator

Accepted Giveaway Funnel Offer

When a user accepts an offer from a Giveaway Funnel

Giveaway Funnel Offer Sign Up

When a user signs up through a Giveaway Funnel

Content Engagement

Video Play

When the user interacts with the Play button

Audio Play

When the user plays audio content

Audio Completed

When the user finishes an audio content

Added to Favorites

When content is added to the user's favorites

Drip Playlist Item

When drip content is released to the user

Group Subscription Activities

Added to Group

When the user is added to a group subscription

Removed from Group

When the user is removed from a group subscription


Activity Sources

Activities can come from different sources:

  • Customer

    • Actions performed by the user themselves

  • Admin

    • Actions performed by a store administrator

  • Zapier

    • Activities triggered through Zapier integrations

  • System

    • Automated system-generated activities

  • Native Apps

    • Activities performed through mobile or TV apps

  • API

    • Activities triggered via API calls

  • Email

    • Activities initiated through email interactions

  • Uscreen Team

    • Activities performed by our Uscreen staff, such as user updates, migrations, or bulk actions

  • Group Manager

    • Activities performed by group subscription managers


FAQs

Can I export the Activity Log?

Currently, there is no direct way to export the Activity Log for individual users from the admin dashboard. However, you can take screenshots of relevant activity for your records.

Can users see their own activity history?

No, the Activity Log is only visible to administrators. Users cannot currently access a log of their own activities.

What does "User updated by customer" mean?

This indicates that the user made changes to their own account information. This can include updating personal details, changing profile images, modifying notification preferences, or updating payment methods.

How can I see when a user last logged in?

Look for the "User signed in" activity type in the log. This shows the timestamp of their most recent login.

Can I see activity for all users at once?

The Activity Log shows information for one user at a time. For broader insights, you can use Analytics reports like Content Analytics or export user data from the People page.

What does the "Video Play" activity actually track?

The Video Play event is triggered when a user visits a program page and clicks the Play button. It doesn't necessarily indicate that the video was watched completely or even partially. It simply records that playback was initiated.

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