The Activity Log provides a comprehensive view of user actions on your Uscreen platform, helping you track engagement, troubleshoot issues, and understand user behavior. This feature shows sign-ins, video plays, subscription changes, and more for each user.
Access the Activity Log
Navigate to People
Find the specific user you want to review and click Edit
Scroll down to the Activity section
Click View all activity to see the complete history
ℹ️ INFO: The Activity section initially displays the 5 most recent activities.
Activity Log Filter
You can filter the Activity Log to find specific information:
Filter by specific activity types
Filter by where the activity originated
Date or Date Range
Filter by specific time periods using the date picker
💡 TIP: Combine the filters to narrow down the search and filter results.
Activity Event Types
The Activity Log tracks various user actions, which you can filter by event type:
Account Activities
User Created | When the user first created their account |
User Signed In | Whenever the user logs in |
User Updated | When account information is changed |
Connect Code Validated | When a user validates a connect code |
Subscription Activities
Subscription Paused | When a pause is in effect |
Subscription Pause Submitted | When a pause request is initiated |
Update Subscription | When the subscription plan is modified |
Reactivate Subscription | When the user has resubscribed |
Plan Changed | When the user switches to a different subscription plan |
Access Granted | When the user is given subscription access |
Access Canceled | When the user initiates cancellation |
Access Revoked | When subscription access is terminated |
Next Billing Date Adjusted | When the billing cycle date is changed |
Billing Activities
Order Paid | When an invoice is successfully paid |
Invoice Overdue | When payment is past due |
Success Recurring | When a payment for renewal is successful |
Invoice VOID | When an invoice is voided |
Invoice Forgiven | When an invoice is forgiven by an admin |
Invoice Refunded | When a payment is refunded |
Invoice Marked as Unpaid due to Failed 3D Authentication | When payment authentication fails due to failed 3D Authentication |
Billing Grace Period Started | When a grace period begins after a failed payment |
Marketing & Promotional Activities
Coupon Applied | When a coupon is applied by an admin |
Deal Redeemed | When the user applies a coupon at checkout |
Abandoned Cart Email | When a reminder email is sent after abandonment of the checkout |
Try Again For Free Email | When a re-engagement email is sent |
Try Again For Free offer accepted | When a user accepts a free trial offer from the Try Again for Free automation |
Gift Redeemed | When a gift subscription is redeemed |
Gift Card Redeemed | When a gift card (legacy) is redeemed |
User Referral Succeeded | When a user successfully refers another user |
Accepted YouTube Lead Generator Offer | When a user converts through a YouTube Lead Generator |
Accepted Giveaway Funnel Offer | When a user accepts an offer from a Giveaway Funnel |
Giveaway Funnel Offer Sign Up | When a user signs up through a Giveaway Funnel |
Content Engagement
Video Play | When the user interacts with the Play button |
Audio Play | When the user plays audio content |
Audio Completed | When the user finishes an audio content |
Added to Favorites | When content is added to the user's favorites |
Drip Playlist Item | When drip content is released to the user |
Group Subscription Activities
Added to Group | When the user is added to a group subscription |
Removed from Group | When the user is removed from a group subscription |
Activity Sources
Activities can come from different sources:
Customer
Actions performed by the user themselves
Admin
Actions performed by a store administrator
Zapier
Activities triggered through Zapier integrations
System
Automated system-generated activities
Native Apps
Activities performed through mobile or TV apps
API
Activities triggered via API calls
Email
Activities initiated through email interactions
Uscreen Team
Activities performed by our Uscreen staff, such as user updates, migrations, or bulk actions
Group Manager
Activities performed by group subscription managers
FAQs
Can I export the Activity Log?
Can I export the Activity Log?
Currently, there is no direct way to export the Activity Log for individual users from the admin dashboard. However, you can take screenshots of relevant activity for your records.
Can users see their own activity history?
Can users see their own activity history?
No, the Activity Log is only visible to administrators. Users cannot currently access a log of their own activities.
What does "User updated by customer" mean?
What does "User updated by customer" mean?
This indicates that the user made changes to their own account information. This can include updating personal details, changing profile images, modifying notification preferences, or updating payment methods.
How can I see when a user last logged in?
How can I see when a user last logged in?
Look for the "User signed in" activity type in the log. This shows the timestamp of their most recent login.
Can I see activity for all users at once?
Can I see activity for all users at once?
The Activity Log shows information for one user at a time. For broader insights, you can use Analytics reports like Content Analytics or export user data from the People page.
What does the "Video Play" activity actually track?
What does the "Video Play" activity actually track?
The Video Play event is triggered when a user visits a program page and clicks the Play button. It doesn't necessarily indicate that the video was watched completely or even partially. It simply records that playback was initiated.