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Reinstate Access After Subscription Cancelation
Reinstate Access After Subscription Cancelation
Updated over a week ago

Reinstate a Pending Cancelation Subscription

If a user accidentally cancels their subscription and wants to regain access, you can manually reinstate access.

  1. Navigate to the People tab

  2. Find the user you want to reinstate access and click Edit.

  3. IMPORTANT: Take note of the next invoice date or what the next invoice date would be.

  4. Click on Manage membership > Edit Active Membership

  5. Then click the 3 vertical dots (⋮) and select Delete.

Once it has been deleted, click the 3 vertical dots (⋮) once again and select Choose Plan to make the subscription active again.

You may need to change the next invoice date to match what it was before you deleted the subscription, and then it will be set up as if it had never been canceled.


Reinstate an already canceled and closed Subscription

If a user has canceled and their account is closed, they should log into their account and choose a plan to reactivate.

However if for any reason you want to reactivate the subscription on their behalf you can do so by following the steps below:

  1. Navigate to the People tab

  2. Find the user you want to reinstate access and click Edit.

  3. Under their profile image, you will see a membership information section. Click on "Add Membership"

  4. Choose the plan you wish for the user to be on.

  5. You may need to edit the next invoice date if you want to give them more time or less time on their current cycle.


Edit the next Invoice Date

  1. Navigate to the People tab

  2. Find the user you want to reinstate access and click Edit.

  3. Click on Manage membership > Edit next invoice date.

  4. Change the date for their next invoice.

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