Skip to main content
Troubleshoot Video Quality Issues
Updated over a week ago

If you're viewing videos that have playback or quality issues, you might need to readjust and set the video quality for a smoother experience.

To set the video quality:

Navigate to the video player and click on the gear icon

Then click on Quality

Set the quality to Auto or select a specific quality setting

The selected quality will apply to all videos viewed until the browser cache is cleared.

NOTE: By default, when watching videos with Safari (iOS), the stream is played through Safari Native Player. This means that HLS playback itself is handled directly by Safari and not by our player. The Safari Native Player does not support Media Source Extension (MSE) and this is why when you use Safari, you will not be able to change the video quality manually.

Did this answer your question?