In order to cancel a subscription, Customers need to go through the process below to officially cancel their subscription. This can be done via your website storefront.

To cancel a subscription:

-Logged in customers can navigate to the user dashboard via the My Account or Dashboard link

-From the user dashboard, click on Billing

Dashboard_Billing.png

-In the Billing view, locate the active subscription and click on Change Plan

Dashboard_Billing_Detail_Change_Plan.png

-Click Cancel Membership. Once this step is complete, the subscription will be officially canceled and the customer will not be charged for the subscription in future months.

Dashboard_Billing_Detail_Cancel_Membership.png

If the subscription originated through an app purchase, the end-user must cancel through the app through which the subscription was purchased. Cancelling an in-app purchase via the web UI will not cancel their app based subscription. An admin cannot cancel this for an end-user.

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