Try Again for Free Overview
Updated over a week ago

You can give canceled users another free trial to try to entice them back. Sometimes when a customer cancels their subscription, the timing just isn't right, and a future trial of your content is all they need to resubscribe.

NOTE: To prevent promotional exploitation, the Try Again for Free automation will not be triggered if a user was already on trial when they canceled the subscription.

You can create an automation that will kick in 30 days after cancelation. Offer a free trial, with a duration of your choice, to entice the customer to become a paying subscriber again.

The automation is created from each subscription plan. To create one, select the plan, the duration of the trial, and customize the email templates. Then your Try Again for Free campaign will be ready to go live!

Once the automation is live, you can check each plans' stats and see how users are converting by accessing the stats button.

NOTE: Users will receive the offer 30 days after having canceled the plan. Another email will be sent 7 days later to remind them to accept the offer. If they don't start the trial within 3 days after the last email, the offer will be unavailable. They can refuse the trial, come back to it, and accept it, but after getting the reminder a second time, they will only have 3 days to accept it.

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