When your site is down, it’s important to determine the root cause efficiently. Follow these steps before contacting Uscreen Support to save time and get your site back online.
Can You Access Your Admin Area?
Issue: Unable to log in to your Uscreen site.
Cause: Account suspension due to non-payment.
Solution:
Add new payment details directly on the lock screen.
Contact the Billing Team at billing@uscreen.tv for assistance.
Check Your Domain
Issue: Your custom domain isn’t working.
Common Causes:
The domain has expired.
The domain isn’t properly connected to Uscreen.
Solution:
Verify where your domain is pointing using tools like digwebinterface.com.
Check your domain settings under Domain Settings in Uscreen.
If necessary, contact your domain provider for support.
Refer to our Domain Help Guide.
Can You Access Other Websites?
Issue: You can’t load other websites, such as Google or YouTube.
Cause: A local network or ISP issue.
Solution:
Confirm whether the problem is local or regional by testing access to other websites.
Check for internet outages on tools like Downdetector.
💡 Note: Internet outages can affect broad regions, especially during high-stress periods.
Is Uscreen Experiencing Issues?
Action: Check Uscreen's Status Page to see if there are ongoing platform issues.
Contact Uscreen Support
If you’ve followed these steps and your site is still down, reach out to Uscreen Support. To expedite assistance:
Provide a screenshot of the issue (include the navigation bar).
Share details about your device, browser name, and browser version.
🎯 Following these steps ensures a quicker resolution!