The Profile page is where your members manage their personal information, account settings, and security.
💡 TIP: Understanding what's on this page helps you guide members when they have questions about updating their details.
Access the Profile Page
Guide your members to access their User Dashboard by following these steps:
Log in to the website
Click the avatar image (top-right) to access the User Dashboard
Navigate to the Profile tab
My Public Info
This section contains information that is visible to other members in the Community.
Here's what your members can manage:
Profile Photo
Members can click Change to upload a new image
We recommend a square image (200 × 200 px) in .jpeg, .png, .gif, or .webp format
Display Name
A name that appears on Community posts, comments, and Live Chat
If a member doesn't set a Display Name, their Full Name will be shown instead.
Display Names support letters (including non-Latin characters), numbers, punctuation, and currency symbols. Emojis are not supported.
Location
Members can choose their city from the dropdown menu
Socials
An optional URL field where members can link to their personal website or social media profile
Instagram
Members can connect their Instagram account by clicking the Connect button, which opens the Instagram login page.
Once connected, their Instagram handle will appear on their Community profile
📝 NOTE: Display Names are checked against a basic profanity filter. If a member's chosen name contains flagged words, they'll see a validation error and will need to choose a different name.
My Private Info
This section contains personal account information that is not visible to other members.
📝 NOTE: Although the Full Name is displayed under the My Private Info section, it can also be visible in the Community for other members to see if no Display Name is set.
Here's what your members will see:
Full Name
The member's actual name, used for billing, email communications, and invoices
If a member hasn't set a Display Name, their Full Name will also be shown in the Community
Email
The member's registered email address
Members can update this themselves, but email addresses can only be changed once every 24 hours
Time Format
Choose between a 12-hour or a 24-hour format
Timezone
Select the appropriate timezone for scheduling and notification purposes
Custom User Fields
If you've set up custom fields (via Settings > User Fields), your members will see those fields here as well
🔗 Learn more about Custom User Fields
After making changes, members need to scroll to the bottom and click Save Changes to apply their updates.
⚠️ WARNING: Email addresses can only be changed once every 24 hours. If a member reaches out about not being able to change their email, this is likely why, and they'll need to wait until the 24-hour window has passed.
Secure Sign In
This section allows your members to update their passwords.
They'll have two options:
Continue via email: Sends a password reset link to their inbox
Use existing password: Enter their current password to set a new one directly
Resetting a Password from the Sign-In Page (Alternative)
If a member has forgotten their password and can't log in, they can reset it from the sign-in page:
Go to the Sign In page (
.../sign_in)Select Sign in with Password
Click Set New Password
Enter the email address
Click Send Instructions
The Password Reset email will be sent to their inbox
Once they click the Reset Password link contained in the email
They may enter the new password and click Save New Password
📝 NOTE: Password reset links expire after one hour and are one-time use only. If a member reports that the link isn't working, they likely waited too long or clicked it more than once. Ask them to request a new reset link.
Password Requirements
Minimum 8 characters, maximum 128 characters
Case-sensitive (uppercase and lowercase are treated differently)
No restrictions on special characters or spaces
My Notifications
Members can control which email notifications a member receives by checking or unchecking these options.
Marketing & News: Emails about newly published content, upcoming live streams, special offers, and promotions
Community Updates: Activity in the Community, including new posts, comments, likes, and replies
Transactional Emails: Essential account notifications such as purchase confirmations and subscription updates
📝 NOTE: Transactional emails are mandatory and cannot be turned off. These are essential communications about billing, purchases, and account activity.
Danger Zone
This section gives members the ability to permanently delete their account.
⚠️ WARNING: Account deletion is permanent and cannot be undone. All personal information, purchase history, and content access will be removed. If a member reaches out about wanting to delete their account, make sure they understand this is irreversible before proceeding.
FAQs
A member updated their profile, but the changes didn't save. What should I tell them?
A member updated their profile, but the changes didn't save. What should I tell them?
Ask them to try refreshing the page or restarting their browser. If the issue persists, suggest trying a different browser or device. Make sure they're clicking Save Changes at the bottom of the page after editing.
A member wants to change their email, but it's not working. What's going on?
A member wants to change their email, but it's not working. What's going on?
Email addresses can only be changed once every 24 hours. If the member recently changed it, they'll need to wait before trying again. If they entered the wrong email during signup and can't log in, you can update it from the admin side under People.
Where does the Display Name appear?
Where does the Display Name appear?
The Display Name is shown on Community posts, comments, and Live Chat. The member's Full Name is still used for billing, email communications, and invoices. If a Display Name hasn't been set, the Full Name will appear in the Community instead.
A member is getting an error when saving their Display Name. Why?
A member is getting an error when saving their Display Name. Why?
Display Names are checked against a basic profanity filter. If the name contains a flagged word, the save will be blocked. Ask them to try a different name. If they believe the filter flagged their name incorrectly, you can update their Display Name from the Manager Area on their behalf.
What happens when a member deletes their account?
What happens when a member deletes their account?
All personal information, purchase history, and content access are permanently removed. This action cannot be undone. The member's web subscription will also be canceled.
Can members change their passwords from the mobile app?
Can members change their passwords from the mobile app?
Yes, members can reset their password through the mobile app via the Account tab by selecting Sign In and following the password reset process.
What if a member isn't receiving the password reset email?
What if a member isn't receiving the password reset email?
Ask them to check their spam or junk folder. If the email still isn't there, verify they're using the correct email address. You can also check the member's email under People to confirm it matches.