Device Sessions Limits is a beta feature that tracks device logins across platforms and prevents account sharing by restricting the number of active sessions per user account.
📝 NOTE: Interested in enabling Device Sessions Limits for your store? Contact our sales team at sales@uscreen.tv to learn how to activate this powerful security feature for your account.
What Are Device Session Limits?
Sometimes, your audience members might share their accounts with others who are not paying subscribers. You know this story... like using your friend's Netflix account. This means certain audience members watch your content without paying.
At Uscreen, we want to make sure you earn the revenue you deserve for your premium content. The Device Sessions Limits feature:
Tracks all device logins across platforms
Prevents playback when an account is signed in on too many devices
Protects your content from those who share their accounts
ℹ️ INFO: This is similar functionality of Netflix, Disney+, Spotify, and other streaming services, and is particularly helpful for popular live streaming events.
How It Works
You configure the number of device sessions per user account.
Setting | Description |
Default (When Disabled) | Unlimited devices per member
|
Recommended Limit | 3 devices (preselected when enabled)
|
Custom Limits | Adjust to be more strict or liberal based on your needs |
Plan-Based Limits | Set different device limits by subscription plan
|
Device Sessions Limits is a great upsell opportunity for premium or family plans, allowing households with kids, spouses, partners, roommates, etc. to use multiple devices within your set limits. You maintain complete control over these limits.
Enabling Device Session Limits
This is an optional feature that you can enable or disable at any time.
Navigate Settings > Security
Find the Device Sessions Limits section
Toggle the feature on or off
Set your preferred device limit and/or subscription plans
How Members Manage Their Devices
When members reach their device limit, they'll see a prompt that prevents them from watching videos or live events until they sign out of other sessions.
Viewing and Managing Device Sessions
Members can easily manage their device sessions:
Log in to the website
Navigate to Account > Devices in the web
More > Account > Devices on the mobile app
View all active login sessions across web, mobile apps, and TV apps
Click Sign Out
next to any device they want to removeOnce below the limit, they can resume watching content
📝 NOTE: If members don't see the Devices section in their account on the app, they may need to update the app to the latest version.
Platform Availability
Available on all Uscreen platforms with these minimum version requirements:
Web Browser 🌐 Available now
Mobile Browser 🌐 Available now
iOS Mobile App 📱 Version 3.12 or later
Android Mobile App 📱 Version 3.12 or later
Roku 📺 Version 3.9 or later
FireTV 📺 Version 2.3.0 or later
AndroidTV 📺 Version 2.3.0 or later
Apple TV 📺 Version 2.3.0 or later
FAQs
Is this feature still in beta?
Is this feature still in beta?
Yes, this is an early release feature. While fully functional, we're continuously improving it based on customer feedback.
Can I change the device limit after enabling it?
Can I change the device limit after enabling it?
Yes, you can adjust the device limit at any time through the Security Settings.
How is this different from the IP Concurrent Sessions Limit?
How is this different from the IP Concurrent Sessions Limit?
The IP Concurrent Sessions Limit restricts sessions based on IP address, while the Device Sessions Limit tracks actual device logins across all platforms
Will this affect legitimate users with multiple devices?
Will this affect legitimate users with multiple devices?
The recommended limit of 3 devices allows most legitimate users to access content on their personal devices without interruption. You can adjust this limit based on your audience's needs.