Skip to main content

Device Sessions Limits (beta)

Protect your revenue by preventing account sharing while giving members flexibility across their personal devices

Updated today

Device Sessions Limits is a beta feature that tracks device logins across platforms and prevents account sharing by restricting the number of active sessions per user account.

๐Ÿ“ NOTE: Interested in enabling Device Sessions Limits for your store? Contact our sales team at sales@uscreen.tv to learn how to activate this powerful security feature for your account.

What Are Device Session Limits?

Sometimes, your audience members might share their accounts with others who are not paying subscribers. You know this story... like using your friend's Netflix account. This means certain audience members watch your content without paying.

At Uscreen, we want to make sure you earn the revenue you deserve for your premium content. The Device Sessions Limits feature:

  • Tracks all device logins across platforms

  • Prevents playback when an account is signed in on too many devices

  • Protects your content from those who share their accounts

โ„น๏ธ INFO: This is similar functionality of Netflix, Disney+, Spotify, and other streaming services, and is particularly helpful for popular live streaming events.

How It Works

You configure the number of device sessions per user account.

Setting

Description

Default (When Disabled)

Unlimited devices per member

  • allows users to log into their account on an unlimited number of devices

Recommended Limit

3 devices (preselected when enabled)

  • allows each member to be logged in on their phone, laptop, and tablet simultaneously

Custom Limits

Adjust to be more strict or liberal based on your needs

Plan-Based Limits

Set different device limits by subscription plan

  • great for premium or family plan upsells

Device Sessions Limits is a great upsell opportunity for premium or family plans, allowing households with kids, spouses, partners, roommates, etc. to use multiple devices within your set limits. You maintain complete control over these limits.


Enabling Device Session Limits

This is an optional feature that you can enable or disable at any time.

  1. Navigate Settings > Security

  2. Find the Device Sessions Limits section

  3. Toggle the feature on or off

  4. Set your preferred device limit and/or subscription plans


How Members Manage Their Devices

When members reach their device limit, they'll see a prompt that prevents them from watching videos or live events until they sign out of other sessions.

Viewing and Managing Device Sessions

Members can easily manage their device sessions:

  1. Log in to the website

  2. Navigate to Account > Devices in the web

    • More > Account > Devices on the mobile app

  3. View all active login sessions across web, mobile apps, and TV apps

  4. Click Sign Out next to any device they want to remove

  5. Once below the limit, they can resume watching content

๐Ÿ“ NOTE: If members don't see the Devices section in their account on the app, they may need to update the app to the latest version.


Platform Availability

Available on all Uscreen platforms with these minimum version requirements:

  • Web Browser ๐ŸŒ Available now

  • Mobile Browser ๐ŸŒ Available now

  • iOS Mobile App ๐Ÿ“ฑ Version 3.12 or later

  • Android Mobile App ๐Ÿ“ฑ Version 3.12 or later

  • Roku ๐Ÿ“บ Version 3.9 or later

  • FireTV ๐Ÿ“บ Version 2.3.0 or later

  • AndroidTV ๐Ÿ“บ Version 2.3.0 or later

  • Apple TV ๐Ÿ“บ Version 2.3.0 or later


FAQs

Is this feature still in beta?

Yes, this is an early release feature. While fully functional, we're continuously improving it based on customer feedback.

Can I change the device limit after enabling it?

Yes, you can adjust the device limit at any time through the Security Settings.

How is this different from the IP Concurrent Sessions Limit?

The IP Concurrent Sessions Limit restricts sessions based on IP address, while the Device Sessions Limit tracks actual device logins across all platforms

Will this affect legitimate users with multiple devices?

The recommended limit of 3 devices allows most legitimate users to access content on their personal devices without interruption. You can adjust this limit based on your audience's needs.

Did this answer your question?