You can add and remove team members from your Uscreen Store. Team members are essential for the smooth operation of any business, and you can invite your team and assign varying levels of access based on their respective roles and responsibilities.
Admin Limits by Plan
Your current plan determines how many admins you can have for your Uscreen account.
Growth | App Essentials | Plus |
1 Admin | 3 Admins | Unlimited |
📝 NOTE: If you need to add more Admins to your store beyond your plan's limit, please reach out to sales@uscreen.tv to discuss an upgrade.
Add a Team Member
To add a team member:
Click on your Profile Icon (avatar)
Select Manage Team
Click Invite Members
Enter the name and email address to add
Select the access level/s for the user.
Click Send an Invite to finish adding the team member
⚠️ WARNING: If you invite a paying customer to be a team member, cancel their existing subscription before inviting them to prevent unnecessary charges and refunds, as team members automatically gain access to all content.
Remove a Team Member
To remove a team member:
Click on your Profile Icon (avatar)
Select Manage Team
Find the team member you want to remove
Click the ellipsis (three dots) across their name
Click Delete
📝 NOTE: Only the Store Owner can delete or modify Admin accounts. Admins do not have permission to edit or remove other admins or the Owner.
If you're an Admin and need to make a change to another Admin or Owner's profile, please contact the Support team at support@uscreen.tv and include the Owner's email address in the request.
Demote an Admin to an End-User
If you need to remove an admin's permission but want them to remain an end-user with their current account, please send a request to Uscreen's Support Team.
Make sure to include the admin's email address in your request. Keep in mind, only an Owner can make this specific request.
ℹ️ INFO: To change the Store Owner, please reach out to your Customer Success Manager (for Plus) or reach out to our Support team and include the current Owner's email address in the request.
Team Member Roles
Here are the available roles you can assign to your team members.
Admin | ✔️ access all pages and features | ❌ modify owner or other admin accounts |
Content Manager | ✔️ access to ✔️ add, remove, edit content | ❌ access to
|
Video Upload Manager | ✔️ access to ✔️ add videos, subtitles | ❌ access to
❌ remove content ❌ edit content details |
Community Moderator | ✔️ access to | ❌ access to
|
Customer Support | ✔️ access to ✔️ view , edit user profiles ✔️ change their access ✔️ process refunds | ❌ access to
❌ delete users |
Web Developer | ✔️ access to ✔️ manage website themes, code snippets, navigation, webhooks
| ❌ access to
|
💡 TIP: Admins already have access to all features. You can assign multiple other roles to a single team member who is not an Admin.
Admin Notifications
Our automatic email notifications for admins can help you stay on top of your business. These notifications are all optional, and by default, notifications are enabled, but you can toggle them on or off as you see best.
Manage Admin Notifications
To disable or enable admin notifications:
Click on your Profile Icon (avatar)
Select My Account
Scroll down to the My Notifications section
Toggle the boxes on or off next to each option
Click Save Changes
Types of Admin Notifications
Successful Sales
You will get notifications for successful sales whenever bundles, live events, rentals, or one-time purchases are made
Triggers when an invoice is marked as Paid
Canceled Subscription
Although letting you know that a user has canceled a subscription is dreadful, we think it's a good idea to notify you when a user cancels their subscription
Triggers when a subscription of user is canceled
New Subscriber
As soon as you have a new subscriber, we will let you know so we can celebrate together
Triggers when a new subscriber is added and pays their first invoice
User Deleted
When a user deletes their account, we will sadly notify the user and you of this change
Triggers when an account is deleted
Webhook failed
When a webhook fails to deliver webhook data 4 times, an email is sent
Triggers when a webhook request fails after 4 tries
New comments on the videos
When new comments are added to a video, an email is sent
Triggers when a video receives a new comment
Admin Push Notifications
As an admin on Uscreen, you receive different types of push notifications than regular users.
ℹ️ INFO: Store Owners receive the same push notifications as Admins. The notification system treats Owners and Admins alike.
Types of Admin Push Notifications
Community Notifications
Receive a push notification if another admin creates a new post
Receive a push notification when users comment on your admin post
Receive notifications when someone tags or mentions you in a comment or post
Receive notifications for posts from users you follow
Marketing Push Notifications
Receive marketing push notifications sent through the Marketing > Push Notifications page
Live Event Push Notification
Receive live event notifications after clicking Remind Me
📝 NOTE: Admins will not receive these types of mobile notifications:
calendar event notifications
notifications for their own posts
FAQs
Can I disable notifications for all admins at once?
Can I disable notifications for all admins at once?
No, each admin is given control over their own notifications, and they need to adjust their own notification settings.
How do I make someone a manager of a group subscription?
How do I make someone a manager of a group subscription?
If someone is already a member, the Admin just needs to send them the manager link, and that will allow them to use their same login to become a manager.
Can team members access content on the app?
Can team members access content on the app?
Their access depends on the role you assign them. If you need to give someone full content access, you might want to consider making them an Admin or manually granting them access.